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eakanter

Site access issues HELP!

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eakanter

I just spent an hour and a half on the phone with CrystalTech, my webhost, and the technical support guy was convinced the problem lies in EcoPro theme, not wordpress or the server. PLEASE HELP! When I try to access the site I am loading into the backend of my site in the folder: www.urbangleaners.org/wordpress, I am asked for a password. The tech guy said this was because EcoPro was trying to access the FTP, and using the wrong password. I need this to be resolved, and have no idea where in the EcoPro theme to look. Can you please help? Best, Emily at Urban Gleaners

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eakanter

p.s. I have tried uploading other themes and none create this issue...

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timlinson

All the logos/banners/images and stuff that you set have "ftp" prefixes instead of "http" like they're supposed to. You have to go into the settings and change all of the "ftp://urbangleaners123@216.199.68.243" references in your links to say "http://urbangleaners123.org" instead. e.g. this icon path: ftp://urbangleaners123@216.119.68.243/wordpress/wp-content/uploads/Picture%204.png needs to look like this instead: http://urbangleaners.org/wordpress/wp-content/uploads/Picture%204.png

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eakanter

Thanks for the tip-- how do I do this? I'm an amateur, can you walk me through the steps? Hope it works!

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timlinson

Well it's nothing new that you haven't done before. You just have to use the correct paths for the images this go-around. e.g. EcoPro > Theme Options > Header+Nav > Custom Header Image > Full Image URL Basically you'll just go through all your images and replace the "ftp://urbangleaners123@216.119.68.243" part with "http://urbangleaners.org" instead.

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