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Uploading demo xml: This does not appear to be a WXR file

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Wordpress importer, after uploading platformpro.xml: "Sorry, there has been an error. "This does not appear to be a WXR file, missing/invalid WXR version number." I've watched the video and read the instructions, also read users' comments on this issue, searched the forum and found no answers. It appears that Wordpress 3.x changed the import process, I'm not sure, but it's different now than the video shows. I've tried on different blogs that I manage and I get this error every time. Thanks for any help that can resolve this for me and others dealing with it.

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