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dougalperman

[Solved] Platform 5 Connection Issue cURL error 60: SSL certificate problem: certificate has expired

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dougalperman

Hi there,

I've getting a recurring error:

"Platform 5 Connection IssuecURL error 60: SSL certificate problem: certificate has expired"

I can't get the Extension Engine to load. It just times out. Same happens on two different sites that I run (www.innerear.co.uk and www.tradtv.scot, which I'm currently rebuilding).

I've tried disabling all plugins (apart from Platform 5) andI contacted my hosts and they aren't blocking any IP addresses. I've deactivated and reactivated the Platform 5 plugin and disconnected and reconnected my account.

Is there an issue with the Pagelines SSL certificate or something else causing the connection issue and stopping the extension engine from loading (it just spins with the LOADING cog and nothing happens, regardless of how long I leave it).

Any help much appreciated.

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stebac

Hi!

Same here, can't load extend on any of my sites.

I'm getting this error:

cURL error 60: Peer certificate cannot be authenticated with known CA certificates

Thanks!

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elementalkites

I'm also getting this error. It is preventing me from using the extend feature. 

 

Platform 5 Connection IssuecURL error 60: SSL certificate problem: certificate has expired

Please advise. Thank you. 

 

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Rent

Likewise -- cURL error 60: SSL certificate problem: certificate has expired 

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Pernilla

I just sent an email about this massive extension engin error to hello@pagelines.com since no support is given here in the forum:

"I’m a loyal PageLines customer since 2011 but today I’m disappointed beyond words. You have left the fatal error with the PL5 extension engine unattended for almost 24 hours as I know of and without any comments. Please adress it asp, I had to make an embarrassing appointment cancelation today with a promising prospect, no point showing them the page builder when it won’t load… This is not acceptable, office hours doesn’t apply in this business - we work weekends as well as weekdays 24/7. Do I have to move elsewhere?"

Automatic reply from PageLines:

"Just so you know, we do 95% of our support via the PageLines support forum. If you have a technical question, account problem or similar, you'll have a much better experience posting there."

 

So... What to do? 

 

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Andrew

hey guys, we had our CDN SSL certificate expire (they didn't send any warnings)

But working on getting that back up and running now.

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stebac
43 minutes ago, Andrew said:

hey guys, we had our CDN SSL certificate expire (they didn't send any warnings)

But working on getting that back up and running now.

Thanks @Andrew for getting back to us with an update.

Hoping it can be resolved as quickly as possible due to a number of us having deadlines with clients as soon as tomorrow :(

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Andrew

ya provisioning new SSLs now as im not sure where the old ones even came from. I think a prior host installed them.

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ancadia

Thanks Andrew,

Now we have another error:

cURL error 51: SSL: no alternative certificate subject name matches target host name 'wpecdn.pagelines.com

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stebac

Yeah here's my view of the new error:

cURL error 51: SSL: certificate subject name '*.netdna-ssl.com' does not match target host name 'wpecdn.pagelines.com'

I know you're working on it Andrew and apologies if i'm jumping the gun a little but posting this incase it helps.

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Andrew

Ok i think I've fixed at least part of the issue (this was a tricky one!)

Anyway, Are you guys having issues still? 

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stebac

Looks like it's back up and running Andrew.

Thanks for taking the time to sort the issue out so quickly it is appreciated :)

 

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webmktco

Hey Andrew! Nice to see you in the PageLines forums! 

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dougalperman

A belated note to say thank you Andrew and the Paglines team for a pretty prompt response and solution. I understand and appreciate Pernilla's point of view, but I also know that, as Andrew says, SSL issues can be very problematic and sometimes these things cause rogue issues all over the place. It was great to be able to get back into working with Pagelines properly yesterday morning. Thanks again.

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