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    • Jessica McCabe Lawson
      By Jessica McCabe Lawson+
      I created a new account for business purposes but I have lost the password, and the password reset link does nothing. This is urgent, as we're close to launch and I'm experiencing issues with platform 5. I'm trying to reconnect my account to see if that helps, but so far, nothing is working.
      How can I reset my password for the account associated with [email protected]?
    • nainarama
      By nainarama+
      Hi, I seem to be billed $99 every year via paypal for the DMS framework standard package. I have made 2 annual payments for 2 years now. Can someone please tell me what will happen to my site if I don't may this annually. I am happy to switch to the free version, will this throw the formatting on my website? What are the consequences?
    • Anthony CALCI
      By Anthony CALCI+
      Hello,
      I can't activate my Pro account on http://calcipatrimoine.theproofingcompany.fr (miror site of http://calci-patrimoine.com)
      When I click on "Activate Pro" button of the Account section, nothing works.
      Also, do I need to activate DMS with a DMS key in the Pagelines Updater ?
      Regards,
      Anthony
    • gstrahle
      By gstrahle+
      I have a client of whom has taken un-authorized copy of my pagelines installations, configs, and licenses and placed on new server un-accesable to me.  I do not want this client using any part of my page lines membership and products.
       
      Please help me figure out how to de-activate the membership connection and license usage for their site.
       
      Thanks,
      Gary
    • Rob Thomas
      By Rob Thomas+
      I seem to be having some problems with a multisite I have hosted on DO. I was unable to upgrade any of the plugins or add any new sections, etc. This has been going on for several months now. I get an error "The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature"
      There is only one site that is using Platform 5 on this Multisite, but, of course, you have to have the primary hosting site activated, as well, in order to perform the updates. I tried refreshing my account and that did not work. When that did not work, I tried deactivating (removing) my account on the primary site on the Multisite (and then was planning to reactivate it to see if that would fix the problem). When I attempt to reactivate the site with my account, the following error is returned: 
      {"success":false,"data":"Too many redirects"} so, yay, I seem to have just made things worse. 
      is it possible Wordfence is causing the first error? I have since deactivated it, but since I can no longer link my account in PL, I cannot test that out. 
      I have two other sites on other servers and I am not having this issue. It is only on my DO server. 
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