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Luke

Confused as to how to disconnect a site and reuse license

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Luke

Hi I used PL5 Pro on a dev site, I have gone live and now want to connect the live site to PL5 Pro.

I submitted a support request to disconnect the dev domain and I got the following reply " Done, I've added another domain for you as well so you can do local dev... "

However nothing has updated, on the live site it says "0 of 1 total Pro licenses available in your account (Grandfathered)". 

I have tried refreshing the PL account on my site but no change.

I replied to the support email saying it's still not working and I've not had a reply after 4 days even after following up.

Any help would be appreciated. There has got to be a better way of releasing licences, this is a nightmare at the moment.

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Simon

On the domain you wish to 'disconnect' ... login, then click the disconnect button.

If you no longer have access to that domain then contact support and ask for it to be removed manually. 

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