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Joey

New order license missing

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Andrew

hmm yes, i verified the purchase... have you connected your site? if so, make sure to refresh the data... 

what does it say at your account page at  https://www.pagelines.com/my-account?

 

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Joey

Hi Andrew,

No, I have not connected a site yet. We are trying to transfer a site with an existing Pagelines license to this new license. Is there a way to get the license without connecting a site first? I can't really find a process for "replacing" a license, would it be the Reset link in Pagelines Updater?

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Andrew

You mean transferring a license from one site to another?

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Joey

Hi Andrew,

We have sites that are currently vendor managed and maintained using their Pagelines license that we will be taking over. We purchased a license for up to 3 domains and now want to replace the licenses on the 2 servers managed by the vendor to our newly purchased license key. The first issue is that I can not see a license key and the second is that I can find no documents on how to replace an existing Pagelines key with a new one. We do not want to lose any of the Pagelines styles for existing pages during the transition.

Thank you for your help with these questions.

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Joey

Hi Andrew,

Just checking to see if that all made sense or if you need any additional information?

Thanks

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