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Brandon Riley

Site doesn't load

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Brandon Riley

I have a site that doesn't load to edit. I have tried disabling/enabling plugins and no luck.  Not sure what to do. www.lead222.com is the site

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Simon

You have DMS and PL5 activated on that site so which isnt 'loading'?

Im guessing there is some javascript error when you try and edit, so can you open the js console in your browser and tell us the error.

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Brandon Riley

Simon

I have about 10 pagelines sites so I love the software but javascript is above my technical knowledge. 

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Simon

Every browser has developer tools available, right click and 'inspect' if you are using chrome, once thats open click on the console tab, any errors will be revealed there.

No knowledge of javascript is needed.

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Brandon Riley

Simon-

Thanks for the help. I'm attaching the screenshot below.

Screen Shot 2016-12-27 at 12.32.06 PM.png

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Simon

OK can you open a ticket by clicking the contact support link at the top of this page, include an admin login for me to test with.

Please be sure to take a snapshot of your site 1st.
 

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Simon

Logged in, updated the very VERY old version of Platform5, things seem to be working fine now. You have 8 other updates you need to apply.

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Brandon Riley

wow...amazing...thank you so much

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Brandon Riley

Simon. I updated all the options and I had to redo several pages but got the site 95% back to life. There is one page that I'm still having a major issue. http://www.lead222.com/coach/  up until recently it had hundreds of profile listed on this page with a custom plugin I had built called Coaches. Currently the page is not showing the profiles and I'm not sure how to get it back. 

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