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BentleyD

HTTP Error when uploading media

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BentleyD

Hi Everyone,

 

I am currently working on MoonBodySoul.com When platform 5 is activated, I am unable to upload images. I get an HTTP Error. The moment I deactivate the plugin, images are easily uploaded. Please help! Thank you in advance.

 

-Bentley

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Simon

What sort of http error? Whats displayed in the browser javascript console?

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BentleyD

In wordpress -> Add Media -> Upload Photo -> then it fails to upload providing "HTTP ERROR" with a red line next to it. It isn't any more specific than that. The moment I disable Platform 5 is works fine. There is definitely an issue with Platform 5 working with Wordpress. @Simon

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Simon

Open the browser developer tools and click 'console' to see the javascript console, now try to upload and see if any errors are logged.

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BentleyD

@Simon This is the error I'm getting. Again, I have no issues uploading media when pagelines is deactivated. The moment I activate it I cannot upload any images. I just get an HTTP Error. See screenshot attached. Please help.

Screen Shot 2016-09-21 at 5.52.19 PM.png

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Simon

Open a ticket and provide an admin login.

This is nothing we've encountered before. PL5 adds nothing to the media upload page.

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Thijs

Try to update the server php version?

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BentleyD

@Simon How do I review the ticket. I'm not seeing it in my account?

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Simon

Its all via email. You would have got an email about 20 mins ago

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Simon
Just now, BentleyD said:

@Simon I haven't received an email.

It sent to your gmail account, same one you opened the ticket with. Anyway i'll paste here too.

Quote

Nothing wrong with uploading images: https://cl.ly/2R1O053m043O

Without seeing the error myself there isnt a lot for me to go on.

There is nothing in Platform 5 that does anything with media uploads page anyway to affect it.

Try a different browser 1st, if not there are a number of things to try on the wp forums as they changed the default media libs from GD to imagemagik in version 4.5 and you server might be struggling. 

Another thing it might be is the resolution of the images may be too high or wrong altogether and the image library is choking on that.

If you can provide definate steps to reproduce i might be able to help further, but im pretty certain it isnt anything PL5 related.

Another thing to check is the actual server logs.

 

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BentleyD

@Simon It has to be a compatibility issue. Why would everything work fine when Platform 5 is deactivated? The size of the image didn't change, the resolution didn't change and it uploaded normally. I've tried all browsers and gotten the same result. I really don't want to have to leave pagelines after 5 years of loyalty, but it's clearly a compatibility issue and I'm getting this response from you?

 

Update:  Now it works fine. For 3 weeks i got the http error. You changed nothing on the backend? I did nothing different at all. Please let me know, so i can avoid this in the future.

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Simon

Platform5 was enabled in my screencast. I didnt need to deactivate it.

I could have deactivated all the plugins and it still would of worked. How about you try again, and when you get the error you send me the image to try?

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Simon

All I did was log in and make the screencast, nothing else at all.

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BentleyD

@Simon Well, that's disconcerting considering the immense amount of time I spent trying to Q & A this problem with My host, Wordpress and finally pagelines, when the error was only solved by deactivating platform 5 plugin. I'm glad it's working now, but wish we could explain why it didn't for almost a month. Thank you for your help.

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Simon

Sorry you didnt get resolution sooner.

If id seen your post on WordPress forums I would have replied immediately. The support forums email our support desk and me personally if anyone mentions PageLines, Platform 5 or DMS anywhere on their forums and reviews system. Unless thats broken now. 

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BentleyD

@Simon That's really great to know! I will definitely mention pagelines in the future. Thank you for the information.

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