Dear Pagelines Billing Dept:
RE: Full refund request & cancellation notice
Please take this as notice of cancellation, and exercising my right to the 30-days money back terms. I am requesting a full refund for my only purchase of $197 for Pagelines Developer package I paid in full, up front; plus another refund of $19 for the unauthorized charges that were made to my credit card without my consent. These unauthorized recurring charges has caused me unnecessary headaches and bank fees for a negative draft. I am being charged for a new product that I simply did not authorized, nor signed up for, instead I was forced into and promised a free upgrade that I never received based on the recurring charges.
It is illegal to charge a customers' credit card without their authorization, my card was charged a recurring fee of $19 on August 6, 2013 for a dms dev upgrade, which I was supposed get for free.
It is illegal to charge a customer for a product that was not provided, hence, taking away my purchase of Pagelines Developer package which came packed with over 200 themes, 30+ sections and plugins. Which I do not have access to since July 23, 2013, and its still not fully available to me.
Instead Pagelines decided to market a new product, launch it without providing customers any clarity of its license terms, and/or that Pagelines dev package products would no longer be available and worse would force customers into taking dms, a product that is not equal of feature rich benefits as the one I paid for. Further, providing empty promise to upgrade customers a free upgrade (which I fall under due to my date of purchase), yet a week later your company is making illegal and unauthorized recurring charges to my credit card for a product that I did not purchase, and being forced into at additional costs. Leaving me without access or ability to use my purchased product Pagelines Developer package. I have emailed, posted on forum, and even your blog about this matter, yet I have not received any responses from anyone at Pagelines. This only leads me to believe that your company is acting fraudulent, and neglecting to comply, and/or honor my said purchase, and/or upgrade that was promised.
Since, I no longer have access to my original Pagelines Dev Package, and I am being defrauded for additional charges that I have not authorized, I am requesting a full refund for $197 + $19 due back to my credit card asap to cover my only purchase and the unauthorized recurring charges you made to my card. I will anticipate a prompt response to this notice as to when I will receive my full refund. If Pagelines company fails to respond and/or promptly expedite my full refund, I will be forced to take further action. I will report your company to the us fraud financial department, report it with my credit card fraud department and bank, plus any other applicable authories necessary for defrauding me.
Attached find a screenshot of my Pagelines acct to expedite my full refund asap.
Cindy J Bryant
Sorry, I don't know whether this thread is right place to ask or not. Please correct me.
I have buy through credit card 1 licenese of DMS pro/personal. After several days I'm not satisfied because of problem activating the DMS toolbar. So I can't use feature drag n drop like other. I have ask in this forum but still not solved. So I make decision to cancel payment and ask refund. I have send email to firstname.lastname@example.org and fill contact form in pageline support but no answer till now.
Somebody could give me advice how to proceed that?
Thanks in advance