Platform 5 editor stopped opening on the side window

[ruthtoledoaltschuler+ 0]

For a few days I have been testing Platform 5 and have run across some frustrating and repeating problems, so I desperately need your help.

I have been trying to use it with Divi, but even deleting Divi and using it with your Framework theme, after some time I have not been able to open the editor in Safari or Chrome.

At first this happened only in some of the pages, then it turned to a sitewide problem. So now I am unable to edit using Platform 5.

I tried deleting the plugin and all themes. Went back to only the Wordpress 2015 theme and everything was fine. Then I installed the Pagelines platform 5 plugin and all themes again and the same problems showed up in identical ways.

Is there a file I need to clear via FTP to refresh everything and start over?

Thank you for your help.

 

 

 

 

[Simon 248]

Sounds like a javascript error.

Open the chrome dev console when you go to enable pl5 and see if there are any errors printed there.

[ruthtoledoaltschuler+ 0]

I have posted the error messages below:

 

Uncaught TypeError: Cannot read property 'plugins' of undefined(anonymous function) @ jquery.flot.retina.js:3j @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2k.add @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2m.fn.ready @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2(anonymous function) @ jquery.flot.retina.js:3(anonymous function) @ jquery.flot.retina.js:3
jquery.flot.selection.js:40 

Uncaught TypeError: Cannot read property 'plugins' of undefined(anonymous function) @ jquery.flot.selection.js:40(anonymous function) @ jquery.flot.selection.js:40

 

[ruthtoledoaltschuler+ 0]

Simon,

Yes, you are right.

Here is what shows up in the console:

Uncaught TypeError: Cannot read property 'plugins' of undefined(anonymous function) @ jquery.flot.retina.js:3j @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2k.add @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2m.fn.ready @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2(anonymous function) @ jquery.flot.retina.js:3(anonymous function) @ jquery.flot.retina.js:3

 

Uncaught TypeError: Cannot read property 'plugins' of undefined(anonymous function) @ jquery.flot.selection.js:40(anonymous function) @ jquery.flot.selection.js:40

[Simon 248]

I dont know what that flot library is for, im afraid you will have to disable plugins until you find the offender

[ruthtoledoaltschuler+ 0]

Just Deactivated several plugins and it finally appeared again.

The last one that did it, I think, was the Divi Builder. But I am still going to check again.

Thank you, Simon.