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King Creative Design

[Solved] Where happened to the Pagelines site? I can find anything.

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King Creative Design

I'm looking for my license number and can't seen to navigate to any Pagelines pages. I can't find my downloads... What's going on? 

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Simon

the /my-account/ has not moved, its still www.pagelines.com/my-account/ There is a link at the top to sign in.

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stephen2

Having the same issue. Only a fraction of plugins/downloads are available, no DMS and no license number.

I can send screen-shot directly. Tell me where to send it, 

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Simon

We did have a plugin that allowed you to download files after you have cancelled an order. Thats been disabled until its fixed to work with the new subscriptions plugin.

So if you have a cancelled subscription, its downloads will not be available until later today.

Licence number is always attached to your invoice email.

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jmlavi13

Awful....I had three site down this morning!

 

I can not add images the the media the media box

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King Creative Design

Simon, there is no license number anywhere to be found. Please help me navigate to it. I'm clearly not the only one having this issue. M

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Simon

3 sites down because of the account page?

If you just need a zip of dms then PM me

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King Creative Design

We did have a plugin that allowed you to download files after you have cancelled an order. Thats been disabled until its fixed to work with the new subscriptions plugin.

So if you have a cancelled subscription, its downloads will not be available until later today.

Licence number is always attached to your invoice email.

Simon, just saw this post... sorry I missed it. So are you saying that this is a temporary situation? It seems like all of the sections you used to have are inaccessible now as well, showcase etc.?

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Simon

No what I said was...

This is how it worked before yesterday:

If you had a subscript then cancelled, we had a piece of code that allowed you to continue downloading the files until the end of the month/year whatever period the subscription was.

I had to disable that code last night as it is not yet compatible with the new subscriptions plugin from woocommerce.

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King Creative Design

O.K. I get it. But I didn't cancel any subscriptions! I have been paying monthly for Club Developer AND Pagelines Club for the past year. (I'm not sure why I need both but that's beside the point). I still have downloadable products in my account (although not as many), but all I want to know is how to access my license number. How/where do I get it?

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Simon

It will be attached to the original email you got.

If you PM me the order number I can look it up for you

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Simon

This topic has been marked as solved and therefore closed.

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