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Janardan

Unable to restore from exported backup json file and many other issues!

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Janardan

I have finished recently my website work completely! - I then checked on gtmetrix to check speed grades.. I see there I need to optimize few images [compress with tinypng ect] I done that and I saw some plugin cause page load issues so, I just disabled/deactivated those 3rd party unnecessary plugins from wordpress dashboard plugins area..

Then I saw my sections above the FOOTER area and BELOW the recent articles + sidebar section WAS BROKEN!!!

I try to DELETE those BROKEN sections [plnextbox, ibox, newsletter sign up/subscribe sections] all was broken! then, I opened google crome and DMS editor I saw those broken sections UNDELETABLE as well as UNEDITABLE also, can't move them and they was totally unsupported to DMS editor..

 

I published and refreshed and THOSE all broken sections now DISAPPEARED ... I need to get this solved asap.. I want support team to see where its wrong .. as, my other domain which using DMS with same SECTIONS layout/design templates is working fine.. ??

 

also, I try all steps.. I was taken successful backup of JSON file and which is not looking to import [I cant see importing flash screen during the imported backup JSON file] but, after I wait few minutes its seems to be imported and same I see all my sections above the FOOTER area and BELOW the recent articles + sidebar section WAS BROKEN!!!

 

also, I can't add new sections below the RECENT ARTICLES+SIDEBAR because those added sections getting moved automatically with BROKEN functions above the FOOTER AREA.

 

Please let me know.. Thanks!

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Simon

Please help the support guys to help you by providing a URL to your site

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Janardan

Please help the support guys to help you by providing a URL to your site

I don't want to post it publicly ..

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Janardan

please tell me how to send URL to site privately? I will send private message including URL but, what will you see there? as, those broken sections already vanished and there is nothing to see those - is there Skype you guys will help me to look inside issues?

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