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r_a_i_n_e_r

After publishing page is lost

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r_a_i_n_e_r

Hello,

this already happened several times to me:

I changed something on my page an "published" after that the page is lost. http://carespot.de/vorzuege/ I attached a screenshot how the page was looking like.
Since it occurred several times already we installed a back up to get the page back but I can't except this any longer.

What ist he solution for this?

Best regards, RJ

Bildschirmfoto 2015-08-26 um 17.06.21.png

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Simon

Please update to the latest version, just in case thats the issue.

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r_a_i_n_e_r

Thanks for your quick response. I did that already.

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Simon

The site appears to be running 2.1.9.6 that is not the latest version.

Did you use the Updater? Or download it from your account?

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r_a_i_n_e_r

Download from account. I updated it a view days ago and the same problem still occurred several times.

However, I will download the file und update DMS 2 but according to my previous experiences this will unfortunately not solve the problem.

Did you ever come along that problem?

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Danny

Hi,

Can you record your issue so we can see first hand the error please. To record your issue, please use either Jing, QuickCast or RecordIt.


Please search our forums, before posting!

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Danny

Thanks for the video, was very helpful.

I have reviewed your site and you do not appear to have a cache plugin active which would usually be the cause of this kind of issue. As you do not have one, can you disable all other plugins and then see if the issue persists.

If the issue does persist, then in my opinion, it is something related to your hosting environment. Can you inform us who your web host provider is please. Can you also, enable DMS Debug mode, you can do this via WordPress Admin Dashboard > PageLines > Last option at the bottom. Let us know when this option is enabled.

One last thing, have you added any custom code i.e. PHP or scripts to your site?


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r_a_i_n_e_r

Thanks für your support!

- no cache plugin

- all other plugins are set to inactive

- problem still occurs

- DMS Debug mode is enabled

- No Custom Code so far

 

Thanks for any further help

 

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Danny

Are you sure PL Debug is enabled, as it is working when I attempt to view your info.


Please search our forums, before posting!

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Simon

Its obviously a javascript issue, can you check the console area of chrome when you click save see if anything appears.

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r_a_i_n_e_r

Hey Simon, this is what I get from the google chrome console:

 

 Consider using 'dppx' units, as in CSS 'dpi' means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual 'dpi' of a screen. In media query expression: (-webkit-min-device-pixel-ratio: 1.5), (min-resolution: 144dpi)
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fastbutton?usegapi=1&size=medium&origin=http%3A%2F%2Fcarespot.de&url=http%3A%2F%2Fcarespot.de%2Fvor…:78 XHR finished loading: GET "https://apis.google.com/_/scs/apps-static/_/js/k=oz.plusone.de.kryUeaUP7VA.…v=1/d=1/ed=1/rs=AGLTcCMbBY27_qS-rHvnqJSeSfMDoXUFyw/t=zcms/cb=gapi.loaded_1".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-includes/js/wp-emoji-release.min.js?ver=4.2.4".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/utils.hotkeys.min.js?ver=1edc1b".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-includes/js/admin-bar.min.js?ver=4.2.4".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/script.fitvids.js?ver=1edc1b".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/script.bootstrap.min.js?ver=2.2.2".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/Gettext.js?ver=4.2.4".
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tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/script.flexslider.js?ver=1edc1b".
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tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.library.js?ver=1edc1b".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.editor.js?ver=1edc1b".
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catcher.js:197 XHR finished loading: POST "http://carespot.de/wp-admin/admin-ajax.php".
pl.helpers.js?ver=1edc1b:14 {"post":{"action":"pl_editor_actions","mode":"fast_save","run":"form","pageID":"56","typeID":"70000006","log":"true","confirm":"false","confirmText":"Are you sure?","savingText":"Saving.","refresh":"false","refreshText":"Successfully saved! Refreshing page...","refreshArgs":"false","toolboxOpen":"true","beforeSend":"","postSuccess":"","load":"false","onFalse":"","store":{"ula85a8":{"textbox_title":"","textbox_content":"Der Anamnese-Fragebogen ist f\u00fcr die Erfassung neuer Patienten-Daten unerl\u00e4sslich. Wie aktuelle Untersuchungen belegen, bevorzugen es viele Patienten diesen digital auszuf\u00fcllen, z.B. auf ihrem eigenen Smartphone bzw. iPad oder sie nutzen das Praxis-Tablet, dass wir Ihrer Arztpraxis optional zur Verf\u00fcgung stellen.\n\nCarot CareSpot CareSpot CareSpot CareSpot CareSpot CareSpot \n\nDie Daten k\u00f6nnen an Ihr Praxisverwaltungssystem \u00fcbertragen und digital direkt \u00fcbernommen werden. Sie m\u00fcssen nicht mehr manuell eingegeben oder gescannt werden. Das spart nicht nur Arbeitszeit, sondern hilft auch Fehler zu vermeiden.\n\nNat\u00fcrlich k\u00fcmmert sich CareSpot um die Anbindung an Ihre Praxis-Verwaltungs-Software.","textbox_font_size":"","textbox_align":"","textbox_title_wrap":"strong","pl_standard_title":"","pl_area_class":"","pl_standard_styles":"font-size: 20px; color: #6c6c6c; line-height: 30px;","pl_hide_on_page":"","textbox_pad":"","textbox_animation":"pla-fade"}},"templateMode":"local","scope":"local","key":"","uid":"ula85a8"},"dataAmount":1635,"result":2,"scope":"local","state":{"local":"local","global":"global","0":"multi"}}
pl.helpers.js?ver=1edc1b:14 Object {post: Object, dataAmount: 1635, result: 2, scope: "local", state: Object}
catcher.js:197 XHR finished loading: POST "http://carespot.de/wp-admin/admin-ajax.php".
pl.helpers.js?ver=1edc1b:14 {"post":{"action":"pl_editor_actions","mode":"fast_save","run":"publish","pageID":"56","typeID":"70000006","log":"true","confirm":"false","confirmText":"Are you sure?","savingText":"Saving.","refresh":"false","refreshText":"Successfully saved! Refreshing page...","refreshArgs":"false","toolboxOpen":"true","beforeSend":"","postSuccess":"","load":"false","onFalse":"","store":{"0":"u0c604","1":"u0c6a5","2":"ulc85oq","3":"up1gqhv","4":"ufddkin","5":"umxq7b2","6":"uio712j","7":"umlgrt6","8":"uy95ztl","9":"uxt0ekv","10":"u68u9q9","11":"uil02h0","12":"uqju3qw","13":"uj9ux68","14":"uizbotd","15":"ulzgajc","16":"ullm9kg","17":"u5ojqn6","18":"uotm4ef","19":"un2nz9i","20":"urnlh9p","21":"uyi072r","22":"uo7zhsc","23":"u7aomos","24":"uegfiej","25":"uc9ugs5","26":"u0ydvc4","27":"ulhmcr6","28":"uz5fizh","29":"urvmtu6","30":"uf994bc","31":"u99yke1","32":"uhfplkr","33":"ux7bitf","34":"u8qlq94","35":"upl18ao","36":"ux06s2k","37":"u6jp7eu","38":"uc9rq0v","39":"uu72ffx","40":"u1c4o1i","41":"udifnbe","42":"u1csxhr","43":"uoa021d","44":"uwqjxwe","45":"u2j5avh","46":"uxxyspv","47":"u1c9tl1","48":"u7dqlho","49":"ur4c0g1","50":"ut1lr7f","51":"ulv6zu2","52":"uxbooq5","53":"u30suj6","54":"uwaceh1","55":"uoal7jv","56":"ur339oi","57":"ula85a8","58":"uulwo98","59":"uy05vgw","60":"ufy62i0","61":"uu16vm7","62":"ul4bjwy","63":"uj4mg30","64":"uh4ofx6","65":"u9y35bz","66":"unltnvs","67":"u86ezst","68":"uuf6ua2","69":"u985q3z","70":"u6hxkvn","71":"uda1kh0","72":"ubcs27d","73":"u1oursx","74":"um9q469","75":"ul7cw0p","76":"u0c736","77":"u19411","78":"u194a0","79":"u27839"},"templateMode":"local"},"dataAmount":1905,"result":{"0":"u0c604","1":"u0c6a5","2":"ulc85oq","3":"up1gqhv","4":"ufddkin","5":"umxq7b2","6":"uio712j","7":"umlgrt6","8":"uy95ztl","9":"uxt0ekv","10":"u68u9q9","11":"uil02h0","12":"uqju3qw","13":"uj9ux68","14":"uizbotd","15":"ulzgajc","16":"ullm9kg","17":"u5ojqn6","18":"uotm4ef","19":"un2nz9i","20":"urnlh9p","21":"uyi072r","22":"uo7zhsc","23":"u7aomos","24":"uegfiej","25":"uc9ugs5","26":"u0ydvc4","27":"ulhmcr6","28":"uz5fizh","29":"urvmtu6","30":"uf994bc","31":"u99yke1","32":"uhfplkr","33":"ux7bitf","34":"u8qlq94","35":"upl18ao","36":"ux06s2k","37":"u6jp7eu","38":"uc9rq0v","39":"uu72ffx","40":"u1c4o1i","41":"udifnbe","42":"u1csxhr","43":"uoa021d","44":"uwqjxwe","45":"u2j5avh","46":"uxxyspv","47":"u1c9tl1","48":"u7dqlho","49":"ur4c0g1","50":"ut1lr7f","51":"ulv6zu2","52":"uxbooq5","53":"u30suj6","54":"uwaceh1","55":"uoal7jv","56":"ur339oi","57":"ula85a8","58":"uulwo98","59":"uy05vgw","60":"ufy62i0","61":"uu16vm7","62":"ul4bjwy","63":"uj4mg30","64":"uh4ofx6","65":"u9y35bz","66":"unltnvs","67":"u86ezst","68":"uuf6ua2","69":"u985q3z","70":"u6hxkvn","71":"uda1kh0","72":"ubcs27d","73":"u1oursx","74":"um9q469","75":"ul7cw0p","76":"u0c736","77":"u19411","78":"u194a0","79":"u27839"},"state":[]}
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Simon

OK PM me a login then, lets see whats going on here.

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r_a_i_n_e_r

Hey Simon, sorry what means PM me a login?

Thats not that simple since there are some client projects linked as well.

Best regards, Rainer

 

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Simon

Well PM means private message.

Need to see the issue first hand to see if its something we can fix in the framework, or something you have added, or a host issue.

No screencast or screenshot can help that much.

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r_a_i_n_e_r

Great! Did so as you proposed. I am curious if you will see the issue!

Many thinks in advance for your help.

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Simon

Well i went in and edited the textbox as well, it updated and saved with no issues at all.

If you are still getting the issues can I suggest trying to disable some plugins, clearing your browser cache and/or turning off any browser extensions.

Im afraid it was working 100% for me each time I saved.

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r_a_i_n_e_r

Yes sometimes it does! Its important to edit deferent Containers / Textboxes without safeing in between.

And someone really needs to have a sharp eye to see the change e.g. when the Link/Highlight-Color changes back to default.

The problem can not be that easily be reproduced.

But as you see in the screen-video its taking place!

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r_a_i_n_e_r

Dear all,

I did a diff from the database before and after the error. Maybe you finde something *_Simon_* that can help to fix the problem:

[..removed 10000000 lines]

 

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Simon

Posting a million lines of code isn't helping 

what would help is a screencast of you producing the error with the is console open so I can see if you get an errorr

also make sure you have all chrome extensions off

the site saved for me every time I tried

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r_a_i_n_e_r

Sure! I just try any option that might lead to solve the problem.

I did so as you told please find my screencast:

http://screencast.com/t/ti0myng7

This is the output from my console:

fastbutton?usegapi=1&size=medium&origin=http%3A%2F%2Fcarespot.de&url=http%3A%2F%2Fcarespot.de%2Fvor…:78 XHR finished loading: GET "https://apis.google.com/_/scs/apps-static/_/js/k=oz.gapi.de.GK7pbJrIB2s.O/m…1/ed=1/am=AQ/rs=AGLTcCOsfIHasZL1CutS5x7kOuMuUWUGYQ/t=zcms/cb=gapi.loaded_0".
fastbutton?usegapi=1&size=medium&origin=http%3A%2F%2Fcarespot.de&url=http%3A%2F%2Fcarespot.de%2Fvor…:78 XHR finished loading: GET "https://apis.google.com/_/scs/apps-static/_/js/k=oz.plusone.de.Y-m_N97v0cw.…1/ed=1/am=Ag/rs=AGLTcCMhYCw3s9SqQ8GvFF91tpASPBFs7w/t=zcms/cb=gapi.loaded_1".
follow_button.e5e892aa8b44a208190cd018a89499d8.en.html:1 Consider using 'dppx' units, as in CSS 'dpi' means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual 'dpi' of a screen. In media query expression: (-webkit-min-device-pixel-ratio: 1.5), (min-resolution: 144dpi)
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-includes/js/wp-emoji-release.min.js?ver=4.2.4".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/utils.hotkeys.min.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-includes/js/admin-bar.min.js?ver=4.2.4".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/script.fitvids.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/script.bootstrap.min.js?ver=2.2.2".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/pl.helpers.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/pl.common.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/Gettext.js?ver=4.2.4".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/script.flexslider.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/plugins/dms-plugin-pro/libs/js/lazy-load.js?ver=0.2".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/form.params.min.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.developer.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/utils.bootbox.js?ver=3.0.0".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/utils.fileupload.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.library.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.editor.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.toolbox.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.optpanel.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.configdata.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.ajax.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.saving.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.datas.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.layout.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.mapping.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.templates.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.xlist.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/utils.isotope.min.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.sections.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/colorpicker/colorpicker.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/codemirror/css/css.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/codemirror/xml/xml.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/codemirror/javascript/javascript.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/codemirror/htmlmixed/htmlmixed.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/codemirror/codemirror.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.code.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/editor/js/pl.areas.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/utils.mousewheel.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/utils.less.js?ver=f32164".
tag_assistant.js:101 XHR finished loading: GET "http://carespot.de/wp-content/themes/dms/dms/js/codemirror/less/less.js?ver=f32164".

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Simon

yea you have the wrong console tab open.. 

minimise that bit, make the crome console go to the bottom and look for this.. see where it says console? Screen_Shot_2015-09-03_at_13.55.18.thumb

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Simon

In your video all I can see is some plugin polling ajax because you have the wrong console open and its way too small.

Every time you go from one textbox to another a little spin icon appears next to the publish button, this is the system saving each change as you go, when you eventually clicked publish it was still trying to save the last change, was that intentional?

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r_a_i_n_e_r

No it was not intentional. I was sure the system would wait with the refresh (I was on not using the refresh of the browser) until saving is done. In the way you are asking I get the idea it is not?

Okay you mentioned I activated the wrong console? Which one should be active? Sorry I am no developer but a marketing specialist and I am very interested to get DMS2 working! And I am sure It wouldn't be possible without your support.

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