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dbrowne02

phone numbers not clickable

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dbrowne02

Hi, the phone numbers on my website aren't clickable. They were at one point. Just realized that they no longer are. For example, in the masthead of brownelaborlaw.com, the 800 number isn't clickable. I tried adding this to advanced options editor, but it wouldn't save. I also tried adding that in the masthead tagline. Thanks in advance for any ideas you may have. Thanks! 

Update: The code below works for all parts of the site, including accordions and other content. But it doesn't work for the masthead.

<a href="tel:+1-222-333-4444">Call 1-222-333-4444</a>

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Danny

Hi,

Can you provide a screenshot of your Masthead settings please. As the number on your site, isn't HTML, just plain text. 


Please search our forums, before posting!

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dbrowne02

Hi Danny,

Actually, I cannot provide a screenshot of Masthead settings, because, now, when I try to visit the site when logged into wordpress, I get this error. Also, every page but my homepage is returning a 404 error. I have not added any plugins, or made any other changes, other than making the phone numbers clickable. 

 

Oops, There may be an issue loading.

DMS typically loads in less than 5 seconds. Please check for Javascript or PHP errors.
(Typically, slow or incomplete loading is related to plugin conflicts or server issues.)
View the Troubleshooting Guide

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Simon

Looks like you have pagespeed enabled? Or at least something is modifying the HTML source.

Is your theme version 2.1.9? Thats quite out of date, have you tried updating to the latest version?

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dbrowne02

Update: I was able to get DMS working again by disabling w3 total cache.

For the masthead settings, I have attempted to add this to the tagline <a href="tel:+1-800-421-2594">(800) 421-2594</a> to make the phone number clickable. However, it doesn't save, so when I go back and read the tagline, it just says 800-421-2594 and is not clickable.

 

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Simon

WordPress 4.3 introduced an issue with options not saving, the latest version fixed that issue.

Can i recommend turning off w3 cache, mod_pagespeed and your CDN while you are trying to get to the bottom of it.

Having a concatenated HTML source makes it very hard for us to tell what version you are using.

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dbrowne02

Hi Simon,

Thanks for your reply. I don't think I have pagespeed enabled. My theme is 2.1.9. It looks like the current theme is 2.1.9.9? I assumed that my theme was up to date because wordpress tells me there is nothing to update, that everything is up to date. Do you know why it would say that everything is up to date when it is not? I tried uploading the most recent dms just now, install failed because destination folder already exists.

I understand how to turn off w3 cache and CDN. I don't know how to turn off mod_pagespeed.

I don't know what concatenated HTML means, unfortunately.

Thanks for your help,

David

Hi Simon,

It is strange that wordpress is telling me that the theme is up to date, when it isn't. Do you know how I can get it updated? I tried to upload the most recent dms to themes, but install failed because the destination folder already existed. Not an expert, but I wonder if that's the first step to fixing things.

Thanks,

David

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Simon

You cannot update a theme using the WordPress theme installer, the theme is already installed.

If you have the PageLines Updater plugin installed, active and configured you will automatically get the updates, alternatively you can download the zip, extract it then upload the files to your server using FTP to the theme directory.

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dbrowne02

Hi Simon,

The pagelines updater is installed and active. It shows the product (DMS business) and the key. It also shows the installed products, including dms, which is 2.1.9, and not 2.1.9.9. Do you know how i can get this updater working so that it recognizes that I don't have the most up to date dms?

I am bit nervous to upload the files to server using FTP. I am not advanced and would prefer to have the updater do it, if possible.

Thanks,

David

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Simon

PM me an admin login i'll take a look for you

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dbrowne02

Thanks. I just did that.

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