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INAOSSIEN Ltd

The White Screen of Death - reveal-greece.com

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INAOSSIEN Ltd

Since August 16th we have experienced The White Screen of Death on our website (reveal-greece.com) using DMS 2.1.9.8! The support of our hosting provider only today managed to figure out what was causing the problem and he asked us to get in touch with you for a solution in the problem that follows:

 

I have carefully investigated the case and noticed that the issue is caused due to your current WordPress theme (DMS) generating multiple entries in the options table of your database. Each of them appears to have similar syntax:

Code:

wpcss_theme_settings_snapshot_array_dms-<PID>

 

Every record contains several megabytes of data with all CSS code on the theme and appears to be used for debugging purposes. You can see a part of it below:

 

Code:

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.ph-sub";s:13:"property_name";s:9:"font-size";s:14:"property_value";s:4:"23px";s:11:"media_query";s:57:"@media screen and (min-width: 0px) and (max-width: 480px)";}s:75:"iphone-portrait-hash-pageheaderupznu82-dot-pl-content-dot-ph-head-font-size";O:8:"stdClass":4:{s:15:"property_target";s:39:"#pageheaderupznu82 .pl-content .ph-head";s:13:"property_name";s:9:"font-

 

As a result of these internal requests the size of your options table has increased to over 120MB. Since WordPress indexes the content of this exact table upon startup, the large amount of data being processes has resulted in resource exhaustion.

To resolve the problem I have manually cleared all this data from the database

However, since the debug functionality of your theme will probably remain active, we strongly recommend you to contact its author in order for it to be completely removed or disabled.

 

Thanks in advanced

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Simon

DMS uses no such options as 'wpcss_theme_settings_snapshot_array_dms-<PID>' neither does it store any css as a serialized array like you quoted.

Are you sure you are not using a plugin that is creating snapshots?

Even the word snapshot does not appear anywhere in the DMS codebase.

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INAOSSIEN Ltd

Thanks Simon,

After your reply I assume that the problem is caused by CSS Hero plugin

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