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oskarand

Another WSoD

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oskarand

I got another white screen of death.

THis is the history:

- I had a site that was running on pageline.

- Google said it was hacked

- Decided to take away the old site (that was running on pageline pro)

- deleated the old site in FTP

- uploaded wordpress fresh

- imported xml file with all the content

- changed theme to DMS2

- Got WSOD....

- changed the debug from false to true and got this:

"Fatal error: Cannot redeclare class EditorStoreFront in /hsphere/local/home/oskarand/dubaiguide.nu/wp-content/themes/dms/dms/editor/editor.api.php on line 7 "

What do I need to do?

Can not login to the backend as all is WSoD.

Oskar

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Danny

Hi,

Can you provide a link to the site in question please.

If you have plugins enabled, please disable them. If you have added custom code, please remove it and see if this resolves your issue.


Please search our forums, before posting!

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oskarand

Www.dubaiguide.nu

only plug in activated is akismet. 

(How do I deactivate a plug in when I cannot go into the backend?). 

Oskar 

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Simon

Delete the dms folder, download fresh copy, install it via the WP install themes page.

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oskarand

HI Simon,

What do I need to do to get a fresh copy of DMS? Now I tried with the version that I downloaded when I first bought the theme 2014. I assume there is an updated version but how can I download it? When I go to my account I can only download platform pro and not DMS?

Or should I just upload my old version and press update theme before I activate it?

Oskar

 

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Simon

Hi Oskar.

Appears you purchased the one year standalone and that year expired back in March. I suggest you email the support desk to get it extended with a coupon. Mention this forum post in your email.

Simon

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oskarand

Ok! Will do. Thanks. Will report back once issue is solved.

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Danny

Hi Oskar,

Just replied to your ticket, issue should be resolved.


Please search our forums, before posting!

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oskarand

Hi Danny,

Uploaded the latest version and got the same message...

Fatal error: Cannot redeclare class EditorStoreFront in /hsphere/local/home/oskarand/dubaiguide.nu/wp-content/themes/dms/dms/editor/editor.api.php on line 7

Could it be something with the old content that is messing it up? What I did was install a new version of wordpress, uploaded an xml file with all the content and then changed to DMS with the error message?

Oskar

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Simon

Well according to the error, another PHP file has already declared 'EditorStoreFront' as a class, you can only do that once. Did you completely remove the old theme folder?

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oskarand

Hi Simon,

Hmm it seems as when I tried to deleate the old website it did not dealete everytying... not sure why.

This message comes up when I try to deleate the old site:

"550 colorpicker_rgb_b.png: Permission denied
: /dubaiguide.nu/wp-content/themes/platform/admin/js/colorpicker/images/colorpicker_rgb_b.png"

(many different version of this comes).

 

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Simon

If you dont own the files on FTP you need to contact your host and ask them to fix the file permissions.

Also, 'platform' is the wrong folder, DMS will be in a folder called 'dms'

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oskarand

Ok. cleared everything and uploaded again and go the same message:

Fatal error: Cannot redeclare class EditorStoreFront in /hsphere/local/home/oskarand/dubaiguide.nu/wp-content/themes/dms/dms/editor/editor.api.php on line 7

Simon - I had platform before and it seems as it was not completely deleated when I uploaded wp new. But now it suppose to be deleated but still get the same line?

So to clarify:

- The site was running on pageline pro. Google told me it was hacked.

-Decided to take away the site and start from fresh as I anyway wanted to upgrade to DMS

- Deleated the old site and uploaded wp fresh. I missed that not everything was deleated. It seamed as some files in platform had been changed so I could not edit them, hence deleate them. My hosting company helped me with this. So today I deleated the whole website again.

- Next I uploaded wp fresh (same database and same file as the other day so it already included the content that was imported).

- When I try to change to DMS I got the same Fatal error.

What do I need to do? I am getting scared that the site will be punished in the rankings now and I average 150-200 visitors daily this time of the year (off season). I need to urgently get this going or buy another theme than DMS.

 

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Simon

PM me FTP access and a WP admin username/password, i'll have a look then

 

You have files in the wrong place or wrong theme activated though

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