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JawDesigns

A Nasty Bug with Grand Stand Section

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JawDesigns

I thought I would check out the new sections from pagelines today. I installed the Grand Stand pagelines section. However, on loading the home page the images flash up for a second and then they disappear.

 

I tried re-installing the plugin but this didn't help. I have also disabled all plugins and scripts.

 

I also tried both the full width and content width sections. Both will not display at all.

 

Thanks


James Wilson

Designer & Photographer

 

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JawDesigns

Hi Danny,

 

I still can't get it to work. Is there any chance you can take a look into this in more detail for me please as this is a section I would really like to use on my home page if possible.

 

I appreciate the help on this.

 

Thanks, James


James Wilson

Designer & Photographer

 

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Danny

Can you provide a link to the site in questions, as if the section is not appearing then it is likely caused by something else on that page or a plugin.


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JawDesigns

Hi Danny, the grandstand section will not work on any page. I have tried disabling all plugins and scripts. I have added the grandstand section to the top of the template (just beneath the main header section). Please follow this link to see what's happening: http://staging.tslandscapes.flywheelsites.com/contact/

 

Password is: pagelines and username is: flywheel

 

Please let me know what you think I should do? Would be great to get this section working. Also, I have done a fresh install of the section this AM.

 

Kind regards,


James Wilson

Designer & Photographer

 

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Danny

The username/password is not working, can you double check the credentials please.


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JawDesigns

Sorry Danny, I changed it. Now would be a good time to take a look as Flywheel are also looking into the same problem for me:

 

Please go to the following page: http://staging.tslandscapes.flywheelsites.com/maintain/

 

You will see Grandstand flash up for about 1sec and then it will disappear again.

 

Username: flywheel

Password: tslandscapes

 

Thanks,


James Wilson

Designer & Photographer

 

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Danny

Try disabling Lazy Load via the DMS Pro Tools plugin.


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JawDesigns

Hi Danny, that didn't work. I disabled Lazy Load and refreshed the Maintain page and the section does not show. I also reapplied the section just to make sure. Shall I delete the plugin and re-install again?

 

Thanks!


James Wilson

Designer & Photographer

 

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Danny

Yeah, please remove it and try again. If that doesn't work, please disable all active plugins and remove all custom code.


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JawDesigns

Hi Danny,

 

I disabled everything including all scripts and plugins but I still can't get the section to work. Still very keen in getting this problem fixed. Is there any chance you can take at my site if I provide login details please?

 

Also when I disabled all plugins the only plugin I left active was the 'Grandstand' plugin.

 

Cheers, James


James Wilson

Designer & Photographer

 

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JawDesigns

Another thought. I remember installing the grandstand section and looking into the sections files. There was an assets folder. I downloaded all of the assets (j-peg images) to my computer so that I could use the images used in the demo to make sure my images were the exact same size and resolution. I did this because the demo works well. Not sure if doing this had broken the section? However, I have uninstalled the plugin many times and re-installed from scratch so I can't see how this would cause a problem. I only downloaded the images used.

 

All the best,

 

James 


James Wilson

Designer & Photographer

 

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Danny

As far as I can tell, the issue is going to be likely caused by the custom code you appear to have added between the Masthead section near your footer which contains a huge amount of javascript. As I am unable to recreate your issue with GrandStand on my test site.


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JawDesigns

Hi Danny, I don't think it's the Masthead because grandstand will not work on any page on my website. I also tried a blank page and it didn't work. I have created no additional javascript for the Masthead. Why is there so much javascript? Do you know where it's coming from. I tried deleting the mastehead section but grandstand still did the same even with out the Masthead.

 

Please take a look at the page with all template sections removed: http://staging.tslandscapes.flywheelsites.com/design/

 

Also, I appreciate your help. I am very keen to get sort this problem out.

 

Thanks, James


James Wilson

Designer & Photographer

 

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Danny

You're going to need to disable all plugins and remove all custom code so I can see how this looks when all are disabled/removed. Also, please send me a PM with the following:

 

1. A link to this topic so I know what the PM is regarding.

2. Your admin username/password.

3. Make sure all plugins are disabled and all custom code has been removed.


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JawDesigns

Thanks Danny,

 

Sending you a message now!

 

Cheers, James


James Wilson

Designer & Photographer

 

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Danny

I have just logged into your site and you still have all plugins active?

You have multiple styling issues with DMS editor such as icons missing, options not looking how they should. Your template area doesn't look correct. 

Therefore, this isn't a bug with GrandStand, it is an issue with a plugin, custom code or your server configuration. You have a Security plugin installed, these are renowned for causing issues on server configuration.


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JawDesigns

Danny. I was working on the site today so had to enable plugins. Please check now as I will disable everything for you.

 

Thanks, James


James Wilson

Designer & Photographer

 

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JawDesigns

Hi Danny,

 

If you get a chance please look at my site with all plugins disabled. I am not working on it today so I will leave it as it is. You have all of the login details in a message I sent you. Would be great to know what's causing the problem?

 

All the best,

 

James!


James Wilson

Designer & Photographer

 

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Danny

In my opinion, this isn't a bug, as I am not encountering any issue on my local installation with GrandStand. I drag & drop the section onto my template and it appears and works as intended. Therefore, I have recorded your issue and, will pass this onto our developers. In the meantime, can you ask FlyWheel to investigate too, as the section appears during loading, then vanishes upon load completion.


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JawDesigns

Hi Danny,

Just wanted to let you know that the problem is now fixed. It was related to the Flywheel staging site. Flywheel changed something from there end and now everything works as expected. Thanks for the help. This issue can now be marked as resolved.

Cheers, James


James Wilson

Designer & Photographer

 

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