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NearlyJen

Grandstand...eating images?

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NearlyJen

Hey, I saw that someone else had this exact problem but it didn't look like it had been resolved.  I am using Grandstand for the first time and I can add and edit images in the Item Setup, but certain images just get eaten - they save, if I click on the Item Setup I can see that the image and settings are still there but not displaying at all (exactly as in the other thread's video that was posted). Sometimes they will flash on the screen before disappearing. I tried deactivating my plugins already. Help?

 

WP 4.1.1

DMS 2

Testing Grandstand on http://www.eastsideprep.org/home

 

Jennifer


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Danny

Hi,

The link you have provided gives a 404 error ?


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Danny

The video that the user provided isn't an issue with DMS nor Grandstand. That user has a cache plugin active on their site as well as using an out of date version of DMS. We can not provide support to users who have active cache plugins or out of date products. Until that user updates their product to the latest version and correctly disables that cache plugin we will not be able to assist them. As the cache plugin is the likely cause of the issue.

 

Therefore, I am going to need a link to your site as well as a video of your exact issue.


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NearlyJen

Will do, as I have neither a caching plugin nor outdated DMS. Thanks. 


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NearlyJen

Ok I put it on a page on a different website and different server - http://www.tedxeastsideprep.com/grandstand/. On load you can see that two pictures pop up and then disappear, plus all the pretty Pagelines defaults are gone. Happy to give you access if you want to email me - [email protected]

 

UberMenu is the only plugin that I can't easily turn off on this server...it would make a mess. 


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Danny

Can you please update to the latest version please and see if this resolves your issue. If it doesn't can you tell who hosts your site and what package/plan you using please.


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NearlyJen

I have Grandstand 1.3 just downloaded from my Pagelines account, and I don't see a DMS update - looks like I have 2.1.9 running? I can't put WP 4.1.1 on this server right now because we are having problems due to building construction but I have 4.1.1 running on my dev server and still this same problem. We are self hosted. 


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Danny

The latest version of DMS is currently at version 2.1.9.3, therefore you should have an update available if you have the PageLines updater plugin active with your license key entered. If this isn't the case, then you likely have an issue with your servers configuration.


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NearlyJen

I updated to 2.1.9.3 on my dev server and it didn't fix the problem. 


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Danny

Then the issue is related to how your server is configured. As the video you're saying is the same as your issue which was related to a cache plugin. This means that you have your server configured in such a way that it is effecting the section.

 

However, if you can record your issue so we know exactly what is going on we may be able to assist you further. However, it does sound as though the issue is server related, as I am unable to recreate your issue on any of my test sites.


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NearlyJen

Darn, that sounds about right. I deployed to a personal site hosted by GoDaddy just fine. Thanks, Danny. 


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Danny

No problem.


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