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Lisa Haran

site is full of bugs

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Lisa Haran

Hi 

I added a post earlier about not being able to use the widgetizer...well there is something odd happening as i cannot edit boxes and cannot do any editing to the site.

I have updated all plugins and DMS theme and wierd stuff is happening.

Could someone take a look if I submit my logins, I'll gladly pay for expertise on this as I cannot figure out the issue

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Lisa Haran

is there anyone out there who can assist me, spent over 5 hours now trying to find a solution. I cannot edit any element of the existing template structure without having the do the edit several times.

Also cannot drag the majority of elements on to the template. Been using DMS a good while now and this is a first. installed DMS several times....really need some help

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Danny

Hi,

 

Can you send me a PM with the following information please.

 

1. A link to the topic so I know what the PM is regarding.

2. A link to the site in question

3. Your admin username.password.

4. Make sure all plugins are disabled (if they're not, I will not investigate further)

5. Make sure all custom code and scripts have been removed (same as above, if they haven't I will logout until removed)

 

Once, I have this information I will be able to assist you further.


Please search our forums, before posting!

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Lisa Haran

Hi Danny,

I sent you a PM

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Danny

You haven't correctly flushed the cache plugins cache, the HTML comments are still present on your page source even though the plugin is disabled. Therefore, this is likely the cause of your issues. We can not provide support when cache plugins are active or not disabled correctly.

Please log back into your site, activate the plugin, update it and then flush the cache from the settings. Then review your site again and see if this resolves your issue.

 

https://cloudup.com/cyHP4KoYNjx

I would recommend after following the steps above, you completely remove the cache plugin from your site.


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Lisa Haran

Hi Danny,

I did this, and activate your child theme, and I am still unable to use your widgetizer.

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Danny

The issue you have is related to the full width Widgetizer, which isn't part of DMS Core. The content width widgetizer works just fine - https://cloudup.com/cmzDM6Tupsp

 

Therefore, how have you installed the full width Widgetizer ?

 

You're also using my Skeletor child theme, which I am not entirely sure how you, as this isn't available to public. As it wasn't finished/complete. Therefore, you're going to want to use either the PL Starter theme or my Skeleton theme.


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Lisa Haran

Hi Danny, 

You actually provided me with a link to you the theme a few months back when I made a query about the option for a full width ibox and widgetizer.

If your theme is complete could you send me a link?

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Danny

It isn't complete, that is why it was removed. So you will need to use either the PL Starter theme or Skeleton child themes and then upload the full width widgetizer to that child theme sections folder. This will resolve the issue. Also, can you provide a link to the topic where I linked you to that theme, so I can remove the URL.


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Lisa Haran

thanks for locking the other topic, again sorry for making your task harder by double posting

I'll stick to this one post to reply

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Lisa Haran

Hi Danny

I eventually found the full width widgetizer in the "full width" options

However same issue is happening now, in that I drag it to the template and I am unable to configure it

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Danny

How have you installed the full widgetizer as you're using DMS ? To use that section you're going to need to use a child theme. Please be aware that this isn't a DMS section and is custom, therefore, if you're having issue, we can not provide support.

I have just this moment installed a child theme (Skeleton), then extracted the full-wdigetizer section zip and uploaded via FTP to the child themes sections folder. When I go to my test site, click the Reload Sections I can use the Full-width Widgetizer without any issue.

If you have followed these instructions and still experiencing issues, then there is something else causing the issue.


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Lisa Haran

ok so I followed your instructions but still not working, which is a shame as I really loved using the full width widgetizer so no idea why it stopped working.

Could you provide me with a link to your child theme in case I corrupted the copy I have.

Thanks for your time

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Lisa Haran

I installed the full widgetizer while logged out of my site, was that correct?

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Danny

Okay, I have visited your website again and you're still using Skeletor. Please remove this child theme, it is not supported by myself and you should be using either PL Starter theme or Skeleton. When you have installed one of those themes, follow the instructions again.


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Lisa Haran

ok using skeleton, and ftp'd the full-wdigetizer section to the child themes sections folder and still no joy

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Danny

Can you take s screenshot of your child themes directory so I can see how it is structured.


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Lisa Haran

I also edited the thumb.png so I could make sure I was seeing the correct files when I reloaded sections, and I am seeing exactly what is ftp'd on server/

I really do appreciate your time on this totally understand if you can longer assist

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