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jacobtippett

Multimenu Close Icon Missing

By jacobtippett+, in DMS & Legacy Products

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jacobtippett+    1

jacobtippett
Posted

Hello,

 

I installed Multimenu today for the first time and am excited to get everything working.

 

Once I installed it and tested the menu, I couldn't figure out how to close it once I opened the menu via the hamburger icon. I went onto the demo site and saw that I had a close icon missing for some reason.

 

I've attached a picture of the issue.

 

The site can be found at: beta.surgilum.com

 

Thanks!

Jacob

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Danny+    1,327

Danny
Posted

Hi,

 

As far as I know, there should be a X somewhere in the top corner which will close the side menu. Do you not have this ?

Please search our forums, before posting!

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jacobtippett+    1

jacobtippett
Posted

No, that is why I am posting.

In the picture I attached it is suppose to be in the top left hand corner and there is not one, which I thought was weird. Any thoughts as to why this could be happening? I tried disabling plugins and still having the issue.

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jacobtippett+    1

jacobtippett
Posted

Hey Danny, I tried a fresh install of Wordpress on a brand new subdomain. It's still doing the same thing -- there is no "X" for me to close out of the menu.

 

Could this be a compatibility issue with Wordpress 4.0.1?

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Danny+    1,327

Danny
Posted

It shouldn't be the version number of WordPress. However, why are you using that version ?

 

Also, how did you install the plugin ?

 

What version of MultiMenu is installed ?

Can you provide a screenshot of your plugins directory via an FTP client please, so we can see the MultiMenu directory name.

Please search our forums, before posting!

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jacobtippett+    1

jacobtippett
Posted

I am now running Wordpress 4.1.1

 

I installed the plugin using the plugin uploader.

 

The version of MultiMenu installed is 1.0.

 

I attached a screenshot of my plugin directory.

 

https://cl.ly/image/1l363h2E1f3p?_ga=1.155698744.2044412555.1425310135

http://cl.ly/image/3L3v2n422X2T?_ga=1.156639672.2044412555.1425310135

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Danny+    1,327

Danny
Posted

The latest version of MultiMenu is 1.1. Therefore, please update and see if this resolves your issue.

Please search our forums, before posting!

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jacobtippett+    1

jacobtippett
Posted

I upgrade to 1.2, the most recent version. The issue is still here.

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Danny+    1,327

Danny
Posted

Can you send me a PM with the following please.

 

1. A link to this topic so I now what the PM is regarding

2. A link to the site in question.

3. Your Admin username/password

4. Make sure all plugins are disabled.

5. Make sure all custom code is removed.

Please search our forums, before posting!

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jacobtippett+    1

jacobtippett
Posted

Hey Danny. I PM'ed you. The issue I am having is that it is happening on all of my websites... not just one. The "X" is missing.

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Danny+    1,327

Danny
Posted

OK, you appear to be using DMS version 2.0. Therefore, you're going to need to active the PageLines updater plugin and then update to the latest version of DMS which is currently 2.1.9.2. Once updated, let me know if the issue persists and I can login and investigate further.

Please search our forums, before posting!

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jacobtippett+    1

jacobtippett
Posted

There it goes. Working again. I guess it was time to update anyway!

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