Custom CSS no longer working

[kristarobyn 0]

Hey guys,

 

My client informed me that her website's color theme has magically disappeared. The last time I looked at the site was two weeks ago and it was working fine. I am unaware of when the issue actually happened.

 

Website URL:http://thetherapeuticfoodie.com
Framework Version: I'm using DMS latest and WordPress latest with Sophistique theme.

Plugins in Use:All In One SEO PackAkismetBackUpWordPressContact FormDMS Professional ToolsFacebook Share StatisticsGoogle XML SitemapsJetpack by WordPress.comJetpack Popular Posts

Multiple SidebarsPageLines Updater

Pagelines CustomizeStop Spammer Registrations Plugin
Server/Host: 123ehost.com
 

All of the custom css is no longer controlling the color scheme. The background is a transparent green and there are many more customizations that were made. I tried throwing the CSS into the CSS LESS in the Sophistique theme and disabling all plugins. None of those worked.

[Danny+ 1,327]

Hi,

 

I have viewed your site and I am unable to see any issue, your CSS is loading as far as I can tell.

 

https://cloudup.com/c7phxJ4O39r

 

Is this now resolved ?

 

Also, you may wish to look into changing your hosting, as you're currently using cheap web hosting called shared hosting. There are currently over 200 websites on the same server as your website and this isn't an ideal environment for websites running a dynamic CMS such as WordPress - https://cloudup.com/cFaQDI9B7Xo

[kristarobyn 0]

Nope. That is not how the site should appear at all. There is a color scheme that is not appearing. The site was untouched before all of this happened. I am seeing this error message on the WP dash: 

 

DMS Less System encountered an error
/* LESS PARSE ERROR in your Custom CSS: parse error: unclosed block */

 

I've attached a screenshot below to show what is now happening when I log into DMS to edit. The editor does not show and the site is stripped of code.

 

I've been using 123ehost since 1999 and have hosted many sites with  no issues. My client asked for a very inexpensive host and this is what they wanted. They've always had nice customer service. I dunno.

[kristarobyn 0]

Sorry.. here is the attachment!

[kristarobyn 0]

I just looked at my other 123ehost , DMS website and it doesn't look right either. I was hoping it was my browser? - kristadior.com

 

I just emailed 123host, who is very responsive, so hopefully they'll have an answer.

[kristarobyn 0]

123ehost says that both of my sites are on different servers and he doesn't see any problems. Let's continue to see what is happening to both of my sites. Thank you!

[Danny+ 1,327]

When you see this error:

 

DMS Less System encountered an error
/* LESS PARSE ERROR in your Custom CSS: parse error: unclosed block */

 

It means that you have an error in your CSS, which is causing a parse error. Therefore, to resolve your issue, you're going to need to review your custom CSS for errors like the errors suggests.

 

You also, have a minify plugin enabled. This too could also be related to your problems.

[kristarobyn 0]

Your response doesn't explain why this happened to two different websites on the same day that were untouched. I have no idea what a minify plug in is, and which plug in that I listed is classified as such? I've already removed CSS , tried pushing again and I can't even get DMS to load. Come on, please give me a detailed report. I've used Pagelines for a very long time and have always had detailed responses.

[Danny+ 1,327]

It is not possible for DMS to stop working for no reason or out of the blue. If both websites have stopped working then it is likely related to your web host provider who may have updated or changed something related to your server.

 

However, if you're receiving a LESS Parse error, then you haven't removed all custom CSS/LESS if you had then the error would no longer be there.

To resolve your issue, you're going to need to send me a PM with the following info.

1. A link to this topic, so I know what the PM is regarding

2. A link to both sites

3. Admin username/password for both sites

4. Make sure all custom code is removed, this includes all CSS/LESS, scripts and hooks if used.

5. Make sure all plugins are disabled.