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jfsturtz

Proper way to backup and restore Pagelines DMS site

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jfsturtz

Hi.  I recently tried to backup and then restore my DMS2 site, and something went awry.  I'm wondering if there is a proper way to do this, and I somehow hosed it up.

 

Here's what I did:

 

I installed and ran a plugin called BackWPup, which (as I understand) does two things:

1) Creates a zip of all the site content

2) Creates an SQL script file to restore the database

 

Then I moved the site content elsewhere.

 

I then re-created the site top-level directory, and unzipped the zip into it (which I though would restore the content).

Then I ran mysql on the SQL script file (which I though would restore the database)

 

Following all that, the site does not work in the following way:  If I view the site in Chrome, and log into the site (via wp-login.php), everything works as expected:  The site looks normal, and I can edit it using the Pagelines DMS editor as usual.

 

But if I view the site through Chrome without logging in, or if I view it through any browser other than Chrome, the site content is present, but it has lost all formatting, as indicated by the attached image.

 

Any way I can get this site back to working properly?  And what process should I be following to backup and restore a Pagelines DMS site?

 

Thanks.

 

/John

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Danny

Hi John,

 

Can you provide a link to the site in question please. As I have entered the URL from the image and I get a blank screen.


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Danny

Hi John,

 

Can you make sure all plugins are disabled and then go to WordPress Admin Dashboard > PageLines and click on the Save LESS button. Then Clear your browsers cache, history etc... and then reload your website, see if this resolves your issue.

Also, I have viewed your custom CSS and I you really shouldn't leave out the last semi colon on your declaration, it is bad practice. Especially, if you're part of a team.


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jfsturtz

Hi again; I was away for awhile.

 

That doesn't seem to have helped.  Here's exactly what I did:

  • In Chrome:  Logged in to the site, went to Dashboard->Plugins, selected all and bulk Deactivated (including DMS Professional Tools and PageLines Updater)
  • Went to Dashboard->PageLines and clicked on 'Save LESS' (it said Saved).
  • Started up Firefox and cleared:  Browsing & Download history, Form & Search History, Cookies, Cache, Active Logins and Offline Website Data.  (I also had an option to clear Site Preferences, which I didn't do; I can try that if you think it will help, but it's a bummer to lose those ...)

Then went to view the site again; it still looks like the screenshot I posted in Firefox (but looks normal in Chrome, if logged in to the site).

 

/John

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jfsturtz

BTW, I've noticed I get the same appearance (the site looks like the image I posted) if, while viewing the site with the DMS editor in Chrome, I click the Deactive Editor button (little power button in the lower left corner).  Not sure whether that's helpful or not ...

 

/John

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Danny

Can you go to DMS Toolbar > Site Settings > Reset and Flush Cache button and see if this resolves your issue.


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jfsturtz

That did not seem to do it either.

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Simon

Can you PM either me or Danny an admin login for the site so I can have a look.

 

Your CSS files are all 404's

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jfsturtz

Hi Simon.  I think you've enabled me to find the problem.  I note that among the missing CSS files are those that are in the wp-content/uploads/pagelines directory.  When I originally made the backup with BackWPup, I went with the default settings (not knowing any better), and BackWPup does not include the Uploads folder by default.

 

I've restored those CSS files (compiled-css-core-nnnnnnnnnn.css, compiled-css-sections-nnnnnnnnnn.css and editor-draft.css) to the wp-content/uploads/pagelines directory of the site, and now it seems much happier.  Still not perfect ... there still seem to be some things missing.  But I'm guessing this is just a matter of ensuring BackWPup includes everything it's supposed to.

 

Which brings me to my original question:  Is a plugin like BackWPup the proper way to back up a Pagelines DMS site?  I've tested backing up and restoring using BackWPup on a WordPress site that used the stock Twenty Fourteen theme, and it seemed to work fine.  Should that work for a PageLines DMS site also (if I ensure all the necessary content is included in the backup), or is there a more appropriate way for DMS?

 

Thanks for your help.

 

/John

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Simon

Well if you are backing up a site, I would copy the entire uploads folder anyway.

 

I cant comment on any backup plugin, there are too many and they all claim to be the best. ;)

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jfsturtz

Well if you are backing up a site, I would copy the entire uploads folder anyway.

 

Yes.  I'm a little surprised that any of the directories are excluded from the backup by default.  Seems weird.

 

I cant comment on any backup plugin, there are too many and they all claim to be the best. ;)

 

My question isn't so much which one is best.  More this:  Will any do?  Meaning, does PageLines DMS add some complexity that would make a backup plugin designed generally for WordPress insufficient?

 

But that I can probably find out just by trying it ...

 

Thanks for the help.

 

/John

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