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jordangross

Pages appear blank in DMS editor. Applying old templates doesn't help.

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jordangross
This problem has persisted for a long time now (months) and I've stopped upgrading since any change to the site, other than creating a new post, completely wipes the site blank.
 
journeysintorah.com looks fine from the front end, but if I try to view the site in the DMS editor or upgrade, the whole thing loses header/footer and lots of formatting.  Also, the home page goes blank.
 
I put the site together originally using corporation theme.  I've tried turning off all the plugins and the homepage still looks like this in the DMS editor:
 
 
 
 
 
 
=== Here's the DMS debug info: ===
DMS Debug Info

WordPress Version
4.0.1

WordPress Debug
Disabled

Multisite Enabled
No

Current Role
Administrator

Framework Path
/www/wp-content/themes/dms/dms

Framework URI
http://journeysintorah.com/wp-content/themes/dms/dms

Framework Version
2.1.9

PHP Version
5.5

Child theme
Yes
/www/wp-content/themes/pagelines-academy-child-theme-master
http://journeysintorah.com/wp-content/themes/pagelines-academy-child-theme-master

WP_DEBUG
No

WP memory limit
40 MB

WP MAX memory limit
256 MB

PHP memory limit
128 MB

Mysql version
5.5.38

WP Max Upload Size
100 MB

PHP POST Max Size
100 MB

PHP Max Execution Time
30s

PHP type
Fpm-fcgi

WebServer software
Flywheel/3.1.17

PHP User
Posix functions are disabled on this host. Not necessarily a problem, but if the user needs FTP/SFTP to install plugins/themes then creating CSS files might be an issue.

OS
Linux

Installed Plugins
chimpy-lite/chimpy-lite.php
dms-plugin-pro/dms-plugin-pro.php
easy-media-download/main.php
jetpack/jetpack.php
pagelines-updater/pagelines-updater.php
salebar/salebar.php
sidebar-manager-light/otw_sidebar_manager.php
taxonomy-terms-order/taxonomy-terms-order.php
wordpress-seo/wp-seo.php
wp-progression-player-master/wp-progression-player.php
wp-smushit/wp-smushit.php

 

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Danny

Hi,

If the editor looks like that on your homepage when you're logged in, it could be that you have removed all sections, but not published the changes. This would mean that when you're not logged in you're viewing the published changes and not the ones in draft which is what you see when you're logged in.

 

Therefore, make sure the changer tracker is green when you're logged in and viewing your homepage. If it not green, then click it and click undo all un-published local changes i.e. red tracker icon. If the icon is green, then can you send me a PM with the following info please.

 

1. A link to this topic, so I know what the PM is regarding.

2. A link to the site in question.

3. Make sure all custom scripts, CSS/LESS and hooks are removed, if you have added any.

4. Make sure all plugins are disabled

 


Please search our forums, before posting!

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jordangross
Hi Danny-

Thanks for your help.

I'd rather not turn off plugins for an indeterminate amount of time (the front-end works for now). Can I simply pass along admin credentials for you to look under the hood?


Jordan

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jordangross

The button was blue, so I reverted Global changes until it turned green.  Now the DMS front-end looks like this:

http://imgur.com/N5FbTus

 

But the site front-end should (and still does) look like this:

http://i.imgur.com/za4phrD.png

 

There's an additional missing section below the screenshot as well.  

 

Suggestions?

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Danny

A blue changing tracker icon means you can undo all global unpublished changes.

 

So what you have done is what I have suggested above, you must have removed all the sections from your homepage and not published the changes. So that means that when you're logged in you see the template as empty or missing some sections. However, as this is a draft, only you the admin can see it, non admin users will see your page as normal.

 

So what you're going to need to do is either load your homepage template again if you created one and this should resolve your issue.


Please search our forums, before posting!

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jordangross

Danny-

 

You can see that there is already a template applied.  However, it's clear from the front-end view that the template viewed through DMS is missing sections.  I know I created this template only after having established all the sections now visible from the front-end.  How can I get them to appear?

http://i.imgur.com/TpA1Vmj.png

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Danny

As I mentioned above, if the sections are visible when you're not logged in but not when you're. Then you have most likely removed these sections yourself, you had a plugin cause a conflict or your server is configured in a way that has stripped the sections. The only way to revert this now would be to contact your web host provide and them to restore your site from a previous backup.


Please search our forums, before posting!

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