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jamesmaccer

JW player - not working correctly in safari

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jamesmaccer

Hi, 

 

hoping for some help if that's ok. 

 

I have added the JW player to my new site - www.makemetv.com 

 

It looks very good in google chrome, but when looking from an ipad - the player looks find to begin with. then you press play and the video is about 1/5th the size of the actual player (think that makes sense) - i.e. you can barely see the video which is playing. 

 

I have added a responsive video from JW player as none of the others worked. i have contacted JW but they are useless. Can anyone else help?

 

Cheers

 

James 

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Danny

HI,

 

Unfortunately, we are unable to provide support for third party plugins or scripts, if you're having an issue you're going to need to contact the author of the plugin/script.


Please search our forums, before posting!

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jamesmaccer

done that. they say that it's to do with the pagelines theme. annoying as i'm paying a fortune to these guys. Will have to find another video provider I guess. 

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Danny

Well the only thing I can suggest is that you do not add HTML and other code to the TextBox section, it is called the TextBox as it is suppose to house only text and basic html.

Therefore, I think the first thing you need to do is not include that script inside the MediaBox, you will want to add that to the DMS Toolbar > Custom > Custom Scripts then add the HTML to the MediaBox HTML textbox option.

 

Then see if that resolves your issue.


Please search our forums, before posting!

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