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itarsenal

DMS Editor - PHP Fatal Error

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itarsenal

I can't update my site - drag and drop just stalls on "loading" and occasionally, the DMS editor itself won't load... when trying to dig further...this is the error in the logs on my server...

 

PHP Fatal error: Call to undefined function setup_pagelines_template() in /nas/wp/www/cluster-1132/itarsenal/wp-content/themes/dms/index.php on line 50

 

...line 50 is this...

 

setup_pagelines_template();

 

Any idea what changed? How to resolve this? I've updated to the latest DMS, WP, and Chrome version available.

 

The site is http://itarsenal.com the host is WP Engine


Robert Granholm

http://itarsenal.com | Technical Support for Online Entrepreneurs

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itarsenal

I've flushed cache on my host, reset file permissions, enabled debug mode.... any section I drag in just sits at "loading" and I've discovered any changes I make to a section do not save.

 

 

... ugh, so frustrating once you go to make changes and you can't edit your site. blech.


Robert Granholm

http://itarsenal.com | Technical Support for Online Entrepreneurs

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greenfly

Could you enable debug on your site please and let us know?


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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itarsenal

I mentioned in my second post that I have done that.


Robert Granholm

http://itarsenal.com | Technical Support for Online Entrepreneurs

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greenfly

HI itarsenal

 

The reason i asked was Checking your debug link doesn't return the debug info http://itarsenal.com/?pldebug=1

 

therefore could you provide the missing information from the following lost of required information as listed when you create every forum topic and we will be able to help further 

 

Remember to include as much information about your technical issue as possible for example:
Website URL:
Framework Version:
WordPress Version:
Plugins in Use:
Server/Host:
Screenshots:
Details:


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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greenfly

I am also having the same issue. It refuses to load the editor after updating to 2.1 Nothing else has changed.

 

http://visifyllc.com/?pldebug=1

 

Could you create your own topic please?

 

I have identified why your Visual editor is not loading - please create your own topic and we can address it there. 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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itarsenal

I'd like to get the debug mode working, I'm trying to figure that out.

 

Remember to include as much information about your technical issue as possible for example:
Website URL: http://itarsenal.com
Framework Version: 2.1
WordPress Version: 3.9.1
Plugins in Use: too many to list
Server/Host: WP Engine
Screenshots:
Details: Here's a video I shot showing the issue: https://www.youtube.com/watch?v=94bO8lEYJd0


Robert Granholm

http://itarsenal.com | Technical Support for Online Entrepreneurs

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Visify

Could you create your own topic please?

 

I have identified why your Visual editor is not loading - please create your own topic and we can address it there. 

Thank you Martin Davies! Yes, I will.

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Danny

itarsenal - Please disable all active plugins and see if this resolves your issue. 


Please search our forums, before posting!

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itarsenal

blurg, it's a plugin, i hate this type of troubleshooting...it was narrowed to something messing with JSON not returning correct values...i don't want to troubleshoot this! ... but i must...


Robert Granholm

http://itarsenal.com | Technical Support for Online Entrepreneurs

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Danny

Thanks for informing us which plugin was the cause. Clifford P


Please search our forums, before posting!

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Guest

Thanks for tagging me, Danny.

 

Source of plugin: http://www.pagelinestheme.com/pagelines-dms-ssl-https/

 

I don't host on WP Engine anymore so don't use this plugin, but it was written for DMS 1.

 

I don't expect much has changed from DMS 1 to DMS 2 as far as this plugin is concerned. There's also no use of "setup_pagelines_template" in the plugin.

 

However, it does nothing on the WPE staging site so if everything works in staging (where there isn't HTTPS) but not in production, then this plugin might be involved.

 

The code is at the above link so let me know if you discover anything to be changed.

 

Also, don't use this plugin unless you have HTTPS on your site.

It's also recommended to use FORCE_SSL_LOGIN but not use FORCE_SSL_ADMIN.

 

 

Let me know...

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itarsenal

Thanks for the response.

 

Well, your plugin was taking care of loading the CSS properly, but now I cant use it, and pages like this

https://itarsenal.com/services-shop/concierge/service-concierge-approved-service-payment/?first=Tara&last=Leaver&title=WP+Fixes+Plugin+Edits&price=150&[email protected]

 

...load all crappy, cause the CSS files are coming from http, and showing "mixed content" ... I realize this would be fixed if I made all of Wordpress HTTPS in my general settings, but that causes other problems.

 

It only happens on Pagelines DMS 2, when I call a HTTPS page, I realize any hard coded assets that have HTTP will load that way, but for some reason DMS makes calls to its CSS in HTTP even when the page loads HTTPS.

 

...so frustrating.


Robert Granholm

http://itarsenal.com | Technical Support for Online Entrepreneurs

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