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elpasographics

Cannot log into my account

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elpasographics

I cannot log into my account on the main Pagelines site. For whatever reason, I have to have two separate accounts for Pagelines.com and the Pagelines forum, it would be infinitely better if just one login worked for both. I just installed the new DMS 2 on a new site and there does not appear to be a way to log into the Pagelines account in the dashboard, see attached. I looked for documentation but can only seem to find the SCRIBD version, and would much prefer a plain old PDF that is current and up-to-date. Does the Live Chat still work from within the DMS framework? I get a 404 error when clicking the Pagelines Plus link. When I requested my password it emailed to me but didn't work, and now the site says too many login attempts, see attached.

 

I very rarely use Pagelines, although I pay a monthly subscription fee, and it seems to be frustrating each time I do try to use it because of a lack of coordination, documentation or whatever.

 

How do I get logged into my Pagelines account? How do I connect an installed Pagelines DMS to my account so I can download/activate features?

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batman

HI elpasographics

Your attached Thumbnails are of  the "framework" not DMS.

 

Please, take a look to this

http://docs.pagelines.com

in "Getting Started"

To install de DMS without problem, you need to deactivate the Frameworks Pagelines Plugin, you try to make a test in a clean install first.

 

The Lives Chat don´t work any more.

 

For your problems with the login duplicate, you write a email to hello @ pagelines dot com, they resolve your issue (remember that do not work weekends)

 

Regards


Life is too short to remove USB safely ...

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elpasographics

Thank you for your response. It is a clean install of dms 2.4.5. I am not sure what you mean by deactivating any plugins, I haven't installed any plugins, only wordpress 3.9 and dms 2 theme. They should remove parts that are no longer working or otherwise unsupported, like Live Chat, it simply confuses an already confusing situation.

 

Do you know where in the dashboard do I enter a serial number or my account information to activate the paid features?

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Simon
Those screenshots are certainly not any version of dms
It looks like you installed and activated the old Pagelines framework.

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elpasographics

This is supposed to be the latest version, 2.4.2, which says it needs to be upgraded to 2.4.5. See attached. Is there another version somewhere I should be downloading? I would log into my account but cannot, despite being charged monthly for a Plus subscription.

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elpasographics

You are correct, I uploaded Pagelines 2.4.2 not DMS 2. Still can't log into my account but at least now I can get the plugins and such. Much better now after activating. Thank you very much.

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batman

Hi elpasographics

Thanks for letting us know, I'm glad you've got it resolved.

Regards


Life is too short to remove USB safely ...

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