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jmad

Video Background in Section - Not displaying in Chrome

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jmad

I have a canvas section with a background photo uploaded and selected.  Then I have added the MP4 video to play.  

 

On mobile, I don't get the video but do get the stand-in background image...great.

 

On Safari, video plays great and on Firefox the stand-in background image is there...great (I don't have the .ogv file ready yet).  

 

On Chrome, the video plays but then as it recycles to play again, it jumps and shows the stand-in background image.  How do I correct.  

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greenfly

could we have a link to this to test it please?


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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jmad

Sorry, yes.

 

madskydesign.com

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greenfly

Hi could e have a logon for your site with admin privileges so we can see the setup and test this for you. 

 

if you could send to hello @ PageLines dot com please 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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jmad

I really don't like todo that, I'd rather send screen shots...however, I just sent the login password.  Will you notify me if you change anything at all?

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greenfly

`i wont change anything at all :) 

 

Feel free to backup first and let me know but i assure yu i won'[t change anything - it's not in my interest to do so. 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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greenfly

feel free to remove the logon for the time being whilst i loo into this further for you 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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jmad

Thanks.  I also had to turn off the video as I am actively working with some potential clients and didn't want that issue showing up as they are using Chrome.   

 

I have a couple other test sites and can put it up on one of those...see if the same thing happens.

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greenfly

ok im going to try and reproduce this issue with the same and update you asap. 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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jmad

Any word on this?

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Danny

Why are you trying to use both a background image and a background video, that doesn't really make sense ? You should use either one or the other, not both.


Please search our forums, before posting!

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jmad

It's for stand-in purposes on mobile.  As the video won't play on mobile.  I explained this in my first post and it seems to make perfect sense as you don't want a blank area where a video or photo should be.  

 

If that doesn't make sense what is the stand-in option for video that won't show on mobile?

 

I have a canvas section with a background photo uploaded and selected.  Then I have added the MP4 video to play.  

 

On mobile, I don't get the video but do get the stand-in background image...great.

 

On Safari, video plays great and on Firefox the stand-in background image is there...great (I don't have the .ogv file ready yet).  

 

On Chrome, the video plays but then as it recycles to play again, it jumps and shows the stand-in background image.  How do I correct.  

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Danny

The video not displaying on mobile devices is likely caused by the fact that you're not using both .mp4 and .ogv, you need to use both. There is inline documentation stating the following:

 

Different browsers have different ways of handling html5 videos. At the time of testing the best way to get cross browser support is to use an mp4 AND an ogv file.
mp4 = MPEG 4 files with H264 video codec and AAC audio
ogv = Ogg files with Theora video codec and Vorbis audio

Please search our forums, before posting!

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jmad

I had both the mp4 and ogv file loaded before and it didn't work on mobile (is there a size limit to the file).  I followed the instructions provided in the inline documentation.  

 

Danny I'm not sure why you are taking a different route on this when Martin was checking the issue and just supposed to get back with me.

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Danny

Because I thought you were trying to use both the background image and background video at the same time, which isn't possible you want to use or the other.

Can you provide a link to both of your video files so I can see the issue for myself.


Please search our forums, before posting!

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seventhsite

I have the same issue with the video "jumping" right where it should loop. 

this causes a nasty white flash that hurts my eyes. 

 

Before I read this, I added a background picture of the video so that it would stay the same 

color during the jump. It works, and it sure looks like it is very possible to use both a background video

and a background image. 

 

In any case. I don't want an image in the back. I want the jumping/skipping/flashing to stop. 

I don't care if the video plays or not on mobile. 

 

happy to provide login, but forgot how to do so securely. 

 

 

 

website is currently here: 

http://wst.webtechninja.com/

 

Thanks

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Simon

I have the same issue with the video "jumping" right where it should loop. 

this causes a nasty white flash that hurts my eyes. 

 

Before I read this, I added a background picture of the video so that it would stay the same 

color during the jump. It works, and it sure looks like it is very possible to use both a background video

and a background image. 

 

In any case. I don't want an image in the back. I want the jumping/skipping/flashing to stop. 

I don't care if the video plays or not on mobile. 

 

happy to provide login, but forgot how to do so securely. 

 

 

 

website is currently here: 

http://wst.webtechninja.com/

 

Thanks

There is no mention of a video jumping in this topic.

Maybe its because your video is 1280x720 pixels and the area where you have it is smaller, hence the flash as it gets resized.

 

Apologies to the original poster for for thread revival.

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