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davidwaring

No Access to DMS Visual Editor

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davidwaring

One of my employees has no access to DMS Visual Editor/PageLines Visual Editor. There are no grid lines and edit tabs on her screen; she sees only the current published webpage. I have access to the editor and I use the same process she does (listed below).

 

PROCESS:

Using Google Chrome, she logs into the wp-admin of the website (she has her own log-in information).

Logging in takes her to the Dashboard.

In the upper left hand corner, she highlights the company name and then selects from the drop-down menu "Visit Site".

Rather than seeing the grid lines and edit tabs on her screen, she sees only the current published webpage.

 

We have included screenshots of what she sees and what we want her to be able to see.

 

Please advise.

 

Thanks!

 

 

 

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greenfly

Hello @davidwaring 

 

The screenshots haven't attached for some reason. could you try adding them via imgur.com or another image sharing platform and please post links to the images. 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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greenfly

Hello @davidwaring 

 

http://screencast.com/t/gYleOPoqxA

 

Click the button at the end of the green arrow. 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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davidwaring

Thank you SO much for your help!

 

-Angela

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greenfly

no problem :) 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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