Jump to content

Archived

This topic is now archived and is closed to further replies.

pglnhere

DMS FROZEN

Recommended Posts

pglnhere    0
pglnhere

My dms tool bar just stop working. It won't move and I no longer have the option to remove or add anything. What do I do?2j62zx2.png

Share this post


Link to post
Share on other sites
Danny    1,327
Danny

Hi,

 

Its most likely caused by a plugin, try disabling them all and see if this fixes the issue.


Please search our forums, before posting!

Share this post


Link to post
Share on other sites
discotoast    0
discotoast

this is likely due to a javascript / jquery conflict somewhere. If you are running chrome, press F12 and go to the console, usually big errors are marked in red. 

pay attention to anything that says $ is not defined or whatever. thats deffinitely a jquery conflict of sorts.

if you do find that after disabling and then re-enabling one by one, you notice the error happen, follow this procedure, and paste the error and someone might have a better answer for ya. 

Share this post


Link to post
Share on other sites
pglnhere    0
pglnhere

I have a macbook F12 ain't doing anything for me. 

Share this post


Link to post
Share on other sites
pglnhere    0
pglnhere

Hi,

 

Its most likely caused by a plugin, try disabling them all and see if this fixes the issue.

I didn't have any plugin's active. 

Share this post


Link to post
Share on other sites
James B    436
James B

Hi there, if you have PageLines Pro Tools installed check in the admin panel to see if you have checked to enable CDN or any other checkboxes inside there. Uncheck as if these don't apply to your site it will cause the editor loader to loop.

 

http://screencast.com/t/FpicuroZ

 

Remove any customer scripts or header scripts in case these are causing a js conflict.

 

Open chrome dev tools like you would if editing the css, click on the console tab and refresh the page, make a note of any errors listed and paste them in here. http://screencast.com/t/TayIwldvgn

 

Enable the debug option in settings>advanced via your DMS control panel and let us know once actioned.


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

Share this post


Link to post
Share on other sites
gabelloyd    4
gabelloyd

I had a similar problem after deleting a template that was in use by a category archive page in my child theme.  If you are using a child theme, save your work (Themes > Import Configs > Publish and Download all DMS Configs), then active the parent DMS theme.  When I did this, I was able to see the pages that were hanging, change the template assignment, save it and then activate my child theme.  The pages no longer hung for me.

Share this post


Link to post
Share on other sites

  • Similar Content

    • JawDesigns
      By JawDesigns
      Hi everyone,
      Flywheel have reported errors on my clients site 'www.racewaredirect.co.uk' and it's not loading. Can someone please provide some information on how to fix this? The site has never experienced these issues before.
      Thanks,
      James Wilson
    • MissT
      By MissT+
      Hi there,
      I've got an issue with 3 websites built with DMS since I migrated them from http to https that I need help with please.
      When any changes are made - e.g. new posts added or existing posts amended - certain sections of the live site seem to break e.g. image headers hang and don't load (b/g on canvas section), sliders hang and don't load (Revslider), flipper section doesn't load.
      Logging in and then clicking 'Edit the site using DMS' seems to fix the problem. Often if I try to open up another browser window to edit the site / re publish I'm unable to as the page wont load / hangs while trying to load.
      Any ideas how to fix this? On a couple of the sites I've installed a caching plugin as I thought it might be a loading speed issue but it's still happening.
      Website URL's can be provided privately.
      Many thanks in advance.
    • jeomiland
      By jeomiland+
      Hi
      I found this topic
      which talks about a similar issue I am having, but a little different. Hope someone can help me out.
      Best way to see the problem is to view http://cassclayton.com/ on Safari (Mac) compared to Firefox or Chrome. You will see the banner just under the fixed menubar has a gap between the menubar and top of the banner. Looking at Inspector, I found:
      <div class="fixed-top-pusher" style="height: 62px;"></div>
      <script> jQuery('.fixed-top-pusher').height( jQuery('.pl-fixed-top').height() ) </script>
      and indeed it seems the jquery is not always working consistently. For instance, if you simply refresh the page in Safari, it will loose the gap and all looks fine, so is it a browser cache issue that is interacting with the jquery? I do have W3 Total Cache installed. There must be a way to tell the code to make sure jquery is up and running and available to do it's majic?
      And perhaps there is just a better way to do this banner? Originally I tried several DMS sections and used the banner image as background, etc... Kept running into problems with resizing and the left/right parts of the image were getting chopped off. It is important the whole image show, so currently I just use a NextBox section with this code:
      <img src="[pl_site_url]/wp-content/uploads/2015/12/CassClayton-blues-tribute-banner.jpg" width="100%" />
      and it looks the way it should. Is there a better way to place a banner graphic under a fixed navbar and make sure the whole banner graphic displays regardless of screensize?
       
    • oseehys
      By oseehys+
      Hello There,
      So i want to use platform 5 and DMS sections on a single page, i am using a child theme with pinspro as my main theme and i activated platform 5, the only problem am having so far is the fixed option, my navbars are not aligning to their default size, and it will be great if platform 5 header and footer section will function, has anyone used this option, how can i make the best use of platform 5 and DMS on a site
      Cheers
    • kwaoru
      By kwaoru
      Hi,
      I desperately need to deactivate the responsive function on mobile for reasons. It looks so messy with the responsive look on mobile and not navigating or informative at all as it is. 
      I searched for solutions online and tries some of those that I found but nothing worked out. Also I found a previous post on this forum says that this theme pagelines DMS is not meant to be build to deactivate the responsive function... 
      Also tried with widget such as WPtouch to edit the mobile look a little more informative but as I am using "single page" theme on pagelines, the frontpage(main page) never appears on those app.
      Seems like not compatible?
      If there is no way to deactivate responsive function or I'll have to recreate another page just dedicated for a mobile page? or change the theme completely and build a page from scratch?
      I have been searching for this for two days already...
      Could anyone wise and kind out there, please help me?
       
      Thanks,
×