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Steve Webb

Upgrade issues with plugins and sections - Blank site

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Steve Webb
I recently updated dms 1.1.4, and now my site is completely blank.  I had purchased (I am a subscription holder), uploaded and created sections on the page, and now they are all gone.  In my 'add to page' area of dms, it is showing only two available sections (see screenshot).
Also, on the plugins page of my WP dashboard, it is showing as having zero plugins installed (see screenshot).  Both the cpanel and ftp (see screenshot) show that there are indeed all my plugins are in the plugins folder as they were when I was building the page, but they are not showing up in WP.  When I try to add the plugin again via the WP backend, I am getting a 'folder already exists' error.  I can add new plugins and they show up just fine (added 'contact form 7' and it showed as installed on the plugins page), but cannot add or get working the plugins that had already been added.
The site in questions is: http://new.imetropol.com
I have tried reinstalling WP (3.8), to no avail.
My custom LESS and CSS is still viewable in the custom code section of dms, my pages are still in the pages section of WP, but the site is empty, and none of the plugins are being recognized.  I had a maintenance plugin installed and activated, and while that plugin is still in my plugins folder, it is not working and not displaying.  I have several hours of work invested already in this site and it very concerning that it has all gone away.
I am very much hoping you can shed some light on this for me.  I am wondering if I need to reinstall dms? Or is there more solutions I can try?
 
Please help?
 
-Matt Rose
 
[attachment=1855:Screen Shot 2013-12-17 at 4.40.44 PM.png]
[attachment=1856:Screen Shot 2013-12-17 at 4.35.15 PM.png]
[attachment=1857:Screen Shot 2013-12-17 at 4.34.54 PM.png]

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James B

Hi Matt

 

Please check your php memory limit as this can cause white screen issues and disable all plugins to see if any have conflicted since updating. Details on dealing with the whitescreen of death can be found here - http://docs.pagelines.com/support-troubleshooting/white-screen-of-death

 

I would also advise installing a fresh copy of dms to ensure there was no corruptions when you previously installed, and making sure dms is in the correct folder, if you see a message anywhere in the admin saying something to the effect of 'dms needs to be in a folder called dms' then the dms zip would have been placed into the wrong place when installed or be named incorrectly.

 

Keep us posted on what happens


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

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kathleenmattson

I had this problem too. I disabled all my plugins -- that did nothing.

I edited my config file to set the memory at 64MB -- that did nmothing.

Any other suggestions out there?

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James B

Hi there, we advise setting the php memory higher if you're just getting the white screen and are unable to log in or edit due to the memory being exhausted. Looking at the site url you have in your profile, the page is now displaying. Is this a site on another url?

 

If you can actually get in and see the editor, but some sections are missing like Matt's above then try reinstalling a fresh copy of DMS in case your copy is corrupted. If you're not seeing the plugins appear in the plugin admin but you do have plugins installed make sure your site hasn't been compromised and that the plugins folder has full read/write access and the permissions are set to 755.


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

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reality

Did anyone get a resolution to this? Every time I update DMS I get this problem and it trashes my website. I want to dump DMS and pagelines altogether but haven't had time to rebuild my site with another theme.

 

Updating does the following for me:

- I get an error during update "couldn't remove folder"

- White screen of death ensues.

 

I tried renaming plugin folders, re-naming DMS folder and re-uploading a backed up version from last working copy. Nothing. Last time I had to pay my hosting company to restore a backup of my site from archives. Don't know why I tried to update again today I must need my head examined! :-/

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Simon

So WordPress cant delete the old theme folder when it does an update?

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