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Can't delete or move Revolution Slider

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aggro

Hey. Just in the process of making my new site...

 

www.crossfitmooneevalley.com.au

 

I laid out a rev slider to see what it would look like, now it cannot be moved or deleted, because it has no tab that has the delete or edit functions.

It allows me to adjust its height and width, because I can access this menu via a tiny little, and unusual, tab (see vid).

It has nothing like any of the other page elements.

I have taken a small vid. Check it out...

 

https://www.youtube.com/watch?v=YmmXk7NJFwg

 

Has anyone got an answer for this? :)

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batman    389
batman

Hi aggro

The video is private, but you can try to deactivate all plugin.

Are you use a child theme?, I had a similar problem with the Nick Base Theme 1.1, the 1.2 resolve the issue


Life is too short to remove USB safely ...

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Hi aggro

The video is private, but you can try to deactivate all plugin.

Are you use a child theme?, I had a similar problem with the Nick Base Theme 1.1, the 1.2 resolve the issue

 

Hey Batman.

Just made the vid public - sorry about that.

Yes, using 'Flatten'

Not sure if there is an update on the way? :)

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Danny    1,327
Danny

Hi,

 

If you're unable to bring up the DMS Tools menu for your section which allows you to clone, or remove that section then its most likely cause is a plugin or custom script. Disable all active plugins and see if that resolves your issue, if that doesn't remove all custom code i.e. CSS/scripts you may have added.


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Hey Danny.

I just tried both options you suggested. No luck.

Anything else I could do? 

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Danny    1,327
Danny

Can you enable DMS Debug mode - DMS Toolbar > Settings > Advanced and reply here when you have done so.


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Can you enable DMS Debug mode - DMS Toolbar > Settings > Advanced and reply here when you have done so.

 

Thanks Danny. Just enabled debug. 

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Danny    1,327
Danny

OK, it may well be related to your server.

 

However, can you disable your child theme and use only DMS and see if the issue persists.


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Really appreciate your help Danny.

I am really frustrated about this though. I paid good money for this theme, and I needed it up yesterday.

If I change it over, won't I lose all my work? 

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Danny    1,327
Danny

You can export your child themes settings under DMS Toolbar > Settings > Import/Export, export all settings to a file, as a precaution, I would also backup your entire site before switching just to be on the safe side.

When you switch to DMS, see if the RevSlider still has the issue, if it does, then its likely a plugin or script has caused the issue.


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Danny    1,327
Danny

Keep us informed if switching to DMS resolves the issue or not.


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Hey. I loaded up the DMS theme, the slider was unmovable, but I was able to delete it. Switched back to Flatten and all was good.

Hopefully someone fixes that little issue up in an upgrade.

Thanks again Danny.

Fantastic help for a newb like me :)

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Danny    1,327
Danny

Great to hear your issue has been resolved. As I am unable to recreate the issue, I am not able to report it as a bug. However, if you encounter the issue again, can you reply here and if possible anything you did prior to the issue returning. This way we may be able to recreate it and then report it.


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Danny    1,327
Danny

No problem.


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