Technical Advice Needed

[chamainew 29]

Hi,

I am having a very challenging time using DMS on one of my client sites and would actually like to speak to a developer off-line to discuss the issue. I suspect that the problem is very basic but wanted to know if anyone is available to speak to me? If it is not basic...I can post in the forums and try to hire someone to fix for me. I am using the latest version of DMS and Woo Commerce so I prefer anyone that has experience using both together to contact me.

 

thanks!

chamaine

[greenfly 230]

Hello Charmaine 

 

If you want to hire a Pro to help with your work please contact the desk with this specific request - hello @ pagelines.com is the email address for the desk. 

 

If you want to let us know what the problem is we might be able to help . 

[chamainew 29]

The front page at zoziurban.com is not loading on all browsers. I know for sure that it is not loading on IE 8.0 on a PC but it looks fine to me but it is loading very slow.

I have adjusted the PHP settings so I just don't know what the problem is.

[Danny+ 1,327]

HI,

 

What do you mean you adjusted the PHP settings ?

 

Also, can you provide a screenshot of the issue you're seeing please, as I don't have access to IE8.

 

I have viewed your debug info from your site and you have the following problems.

 

PHP Open basedir restriction

Yes!

/nfs:/tmp:/usr/local:/etc/apache2/gs-bin

 

PHP Magic Quotes gpc

Yes! Deprecated as of PHP 5.3 and removed in PHP 5.4

 

I recommend you contact your host and ask them to update your PHP version to 5.4 or greater. Also, you should try disabling all active plugins except for DMS Pro Tools and see if this resolves your issue.

[chamainew 29]

Thank you for reviewing the debug info. James reviewed the site and did not see any problems either. I have reviewed the site and cannot locate the problem that my client is complaining of. Thanks once again! I appreciate it.

[greenfly 230]

NO problem at all - did you try turning off/on their compatibility mode maybe? 

[chamainew 29]

I don't have a PC. I meet with them tomorrow but wanted to make sure I've done everything possible to correct the issue beforehand.

[greenfly 230]

OK - i use virtualbox on my mac to test stuff like this out. I have a few installs of various windows - might help you in the future. https://www.virtualbox.org/

 

Let us know how you get on :)