account issues

[jamesmaccer 6]

HI, 

 

Sorry to put this in the forum, but i'm having a really weird problem with my DMS account. It's kind of been ongoing for a bit & hence asking for help through the forum.

 

I think the problem started because of Paypal declining a payment (as they suspected fraudulent activity). I sorted the paypal problem out & put the payment through to you guys. 

 

For some reason that payment has gone through twice (two lots of $10 in one month). 

 

At the same time, I seem to have the basic subscription (i.e. I can't access the senior forums) - bit worried that my site will suddenly change to the 'free' version even though i'm paying for it. 

 

Sorry to bother you about this on the forum. Just a bit concerned. 

 

Cheers

 

James 

[greenfly 230]

Hello James 

 

We can't help with Account related issues on the forum - please contact our support desk on hello @ pagelines.com and our accounts department will be able to investigate this thouroughly for you. 

[jamesmaccer 6]

OK - cheers

[jamesmaccer 6]

Hi,

 

sorted out the problem with the account, but still no access to the forums. Tried loging in / out of account etc. I've tried e-mailing your CS a few times & not getting anywhere. The last time I had this problem, one of you guys amended it. Can you help?

[Simon 248]

You disabled the subscription 2 weeks ago, and just re-enabled it an hour ago. It has to be active to connect to your forum account.

[jamesmaccer 6]

sorry - Im completely confused. I never disabled my account - it turned off as something weird happened with the payment system. 

 

That aside - I have re-activated my account & still can't access forums? Please could you explain how I do this?

[Simon 248]

Ok you didn't disable it, the payment failed 2 weeks ago and after trying a few times it suspended the subscription.

 

I will manually update your group settings.

[jamesmaccer 6]

thanks