Jump to content

Archived

This topic is now archived and is closed to further replies.

mrschneider

Problem with Contact Form Plugin / DMS

Recommended Posts

mrschneider    0
mrschneider

Hi there,

 

I have a Problem with the "Fast Secure Contact Form V. 4.0.13" (http://wordpress.org/plugins/si-contact-form/) in my Pagelines-Theme. Pagelines and Wordpress are all up to date, latest Versions.

 

Some days ago the contact form works fine when tested. The error came with updates, I think. So what is the Problem:

 

I defined some required fields and a captcha. But there is no message if a required field is blank. And the form will not be send.

 

I think the Problem relates to DMS because when I Change the template to Wordpress Default the contact form works fine.

 

Here is the URL: www.ignicon.de/kontakt

 

I have another Installation at www.is-it4u.com/kontakt. This ist the same Server. The Contact Form is V. 4.0.10. So it may be, that the form is responsible for the bug. But, as I posted, with the Default Theme there is also no Problem. And I restored a backup with 4.0.12 and there is the same Problem.

 

What can I do? What should I test. (I'm a rookie with wordpress AND pagelines). Which additional Information do you require for help.

 

Thank you very much!

 

 

Share this post


Link to post
Share on other sites
Rob    547
Rob

The form responded to me when I submitted it.

 

The point of a required field is that it cannot be left blank. It is mandatory to fill in the field with something. If you leave a required field blank, the form will not, and should not process.  That's the right way for it to work.

 

I hope this helps. Let me know if you received my contact form.


Former PageLines Moderator, Food Expert and Raconteur

Share this post


Link to post
Share on other sites
mrschneider    0
mrschneider

[attachment=1640:11-10-2013 10-51-10.jpg]Hi Rob,
 
the form you tested arrived. But the Problem is: If you leave one mandatory field empty you should get a warning and you should not be able to send until you fill out all of the required fields. Attached Screenshot Shows how it should look like. (from the other Website)

 

Actually the send button only asks "really send?" and then it goes back to the form. All fields are empty. No Warning, no additional info. The procedure seems to hang somewhere.

 

What struck me: In my tests with the plugin, I also clicked times after the adjustment to "Publish" and then form contents were saved and displayed in the form by Default.

Maybe this is still a helpful hint.

 

Thank you.

Share this post


Link to post
Share on other sites
Danny    1,327
Danny
HI,
 
If there is an issue, the first thing you should do is contact the developer of the plugin. I haven't ever used that forms plugin before.
 
If I was you I would check out one of the following:
 
Ninja Forms, free with premium extensions - http://wordpress.org/plugins/ninja-forms/
Gravity Forms, premium and what we use on PageLines.com - http://www.gravityforms.com/

Please search our forums, before posting!

Share this post


Link to post
Share on other sites
mrschneider    0
mrschneider

Thank you Danny,

 

as I posted, the Problem is only with DMS-Theme, not with others. I now tried older Versions of the plugin again and the error will popup again. This older Versions worked some time ago perfektly. Because I do not know when the Problem appeard first time I think I have to reset the DMS-Theme.  I hope this is possible without everything lost.

 

Ninja-Forms and Gravityforms Looks very nice . But my choice has everything I expect.  

Share this post


Link to post
Share on other sites
Rob    547
Rob

I can see the problem, and just noticed it on my own site.  Unfortunately, this is a problem that should really be addressed by the plugin developer.  It has worked correctly for a long time (I've been using it for years).


Former PageLines Moderator, Food Expert and Raconteur

Share this post


Link to post
Share on other sites
mrschneider    0
mrschneider

Hello,

 

after several tests I think the plugin DMS Utilities Pro causes the Errors. When I deaktivate your Plugin everything works fine with fast secure contact form.

Share this post


Link to post
Share on other sites
mrschneider    0
mrschneider

Hi, oh, new plugin? No, sorry, my mistake. The Plugin-Name is DMS Professional Tools (V.1.3).

 

The Problem is solved when I disable Section Caching ind Pagelines PRO Plugin Settings.

Share this post


Link to post
Share on other sites
Danny    1,327
Danny

OK, I will report this as a possible conflict and see what our developers say.


Please search our forums, before posting!

Share this post


Link to post
Share on other sites

  • Similar Content

    • JawDesigns
      By JawDesigns
      Hi everyone,
      Flywheel have reported errors on my clients site 'www.racewaredirect.co.uk' and it's not loading. Can someone please provide some information on how to fix this? The site has never experienced these issues before.
      Thanks,
      James Wilson
    • MissT
      By MissT+
      Hi there,
      I've got an issue with 3 websites built with DMS since I migrated them from http to https that I need help with please.
      When any changes are made - e.g. new posts added or existing posts amended - certain sections of the live site seem to break e.g. image headers hang and don't load (b/g on canvas section), sliders hang and don't load (Revslider), flipper section doesn't load.
      Logging in and then clicking 'Edit the site using DMS' seems to fix the problem. Often if I try to open up another browser window to edit the site / re publish I'm unable to as the page wont load / hangs while trying to load.
      Any ideas how to fix this? On a couple of the sites I've installed a caching plugin as I thought it might be a loading speed issue but it's still happening.
      Website URL's can be provided privately.
      Many thanks in advance.
    • jeomiland
      By jeomiland+
      Hi
      I found this topic
      which talks about a similar issue I am having, but a little different. Hope someone can help me out.
      Best way to see the problem is to view http://cassclayton.com/ on Safari (Mac) compared to Firefox or Chrome. You will see the banner just under the fixed menubar has a gap between the menubar and top of the banner. Looking at Inspector, I found:
      <div class="fixed-top-pusher" style="height: 62px;"></div>
      <script> jQuery('.fixed-top-pusher').height( jQuery('.pl-fixed-top').height() ) </script>
      and indeed it seems the jquery is not always working consistently. For instance, if you simply refresh the page in Safari, it will loose the gap and all looks fine, so is it a browser cache issue that is interacting with the jquery? I do have W3 Total Cache installed. There must be a way to tell the code to make sure jquery is up and running and available to do it's majic?
      And perhaps there is just a better way to do this banner? Originally I tried several DMS sections and used the banner image as background, etc... Kept running into problems with resizing and the left/right parts of the image were getting chopped off. It is important the whole image show, so currently I just use a NextBox section with this code:
      <img src="[pl_site_url]/wp-content/uploads/2015/12/CassClayton-blues-tribute-banner.jpg" width="100%" />
      and it looks the way it should. Is there a better way to place a banner graphic under a fixed navbar and make sure the whole banner graphic displays regardless of screensize?
       
    • oseehys
      By oseehys+
      Hello There,
      So i want to use platform 5 and DMS sections on a single page, i am using a child theme with pinspro as my main theme and i activated platform 5, the only problem am having so far is the fixed option, my navbars are not aligning to their default size, and it will be great if platform 5 header and footer section will function, has anyone used this option, how can i make the best use of platform 5 and DMS on a site
      Cheers
    • medtime
      By medtime+
      Hello,
      We are using ProPricing but We cant change the colors from the Table. 
      How can we change it? It is all grey and we would like to add colors according our identity.
      Best,
       

×