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Advocate

Can't log in to Live Chat in the Dashboard...

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Advocate    3
Advocate

Hello I have sent an email (last night) to Hello@Pagelines.com (b/c that is the address I used in the past for similar issues).  I am unable to login to the live chat functionality withing the PageLines Dashboard.  Yes, I do have a Plus account.  It was billed on August 1 for $19. 

 

I get this message when I attempt to log in:

 

ERROR: User not found!
There was a problem logging in to PageLines.

 

I am using the exact same username and password to attempt to login to the live chat as I am using to login to this forum. 

 

Please send whatever instructions that I need to email address on file. 

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Rob    547
Rob

Hi, 

 

I am sure the billing office will get to your topic.  They have several hundred topics to reply to presently and are a bit overwhelmed by the vast response to our new DMS product.

 

Live chat for Framework is being discontinued, at least for the moment.  Meanwhile, as  Plus member, you received DMS free.  Have you tried it?


Former PageLines Moderator, Food Expert and Raconteur

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gstrahle+    0
gstrahle

I am a professional DMS member, and prior a plus member thru framework.. has the live chat for framework and DMS been discontinued?? I was under the impression that live support came with my Pro membership using DMS

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greenfly    230
greenfly

Hello gstrahle 

 

Could you start your own topic please? 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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