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hugo2808

Dashboard Configure PageLines Account

By hugo2808, in DMS & Legacy Products

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hugo2808    1

hugo2808
Posted

Hi,

I've a developer account and I'm building a new site in my machine.

I've tried to put my credential in the Pageline Dashboard but it get always - Could not connect to PageLines as user "user".

I've 2 other sites online and they are connected correctly with my user /password, but now for this one I got always error.

 

What could be the problem??

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Rob    547

Rob
Posted

Are you entering the user ID correctly?   I don't recommend copying and pasting, but instead, manually typing the information into the fields.

 

The password is correct?

 

It's possible there's simply a communication issue with our website to validate the license.  I'm unsure what might cause that.

 

Can you try reinstalling DMS?  It should be located in wp-config/themes/dms.   Please remove the entire dms folder, and reinstall, preferably by FTP directly from the zipfile (unzipped).

Former PageLines Moderator, Food Expert and Raconteur

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