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Rob

Pay Attention! You need this info.

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Rob

Launchpad and Legacy Products

If you've purchased a product previously,  and want to download it, or wish to access your Launchpad account, we've just reinstated it.

 

Please login via http://www.pagelines.com/launchpad

 

This is NOT connected to DMS Store products.  Don't ask. That's a completely different set of things we're still working to resolve.

 

You Can't Access Submenus on Dashboard > PageLines

Read http://docs.pagelines.com/getting-started/dashboard-account

 

Enable the v2 Compatibility and you'll be able to access the Framework-like interface for DMS.

 

Your Unable to Find Plugins, Sections or Child Themes You've Already Bought In DMS

DMS is brand new.  Not every plugin, section or child theme is prepared for it yet.  Some will be, and as such, they'll be updated as soon as they're ready.   Just stay tuned.

 

Others, however, are not going to be updated, but don't panic. There's always a substitute and likely a vast improvement.

 

You Can't Access Your Account in DMS

Likely, there's some problem either with your installation or with your account.  Please write (ONCE) to hello@pagelines.com and they will reply in due time.  They are presently flooded with requests for all sorts of stuff and some have been emailing very impatiently expecting replies, even on weekends.  That only hurts everyone so please don't even think of doing it.

 

Where Are The Docs?

They're at http://docs.pagelines.com.

Read them. They're much better than any docs we've ever done before, and this time, you can contribute to them.  If you have some experience that could improve them, or want to contribute some technique, please, use the link at the bottom of every page and be part of the community.  We welcome your thoughts and input.

 

You Can't Find a Base Child Theme

For the base child theme try https://github.com/bearded-avenger/nicks-base-theme  or https://www.dropbox.com/s/g0tgq9ug1h1km98/dms-template-theme.zip


Former PageLines Moderator, Food Expert and Raconteur

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batman
Hi Rob
Thank you very much for the info.
;)

Life is too short to remove USB safely ...

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clodis

Thank's, but for insert section in DMS ?

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Martin Bay

Thanks - just found this one - just wondering why it posted in DMS and not Pagelines Framwork?

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Rob

Because many people are saying they have DMS, but can't access their Launchpad accounts anymore, even in Framework. 


Former PageLines Moderator, Food Expert and Raconteur

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Martin Bay

Because many people are saying they have DMS, but can't access their Launchpad accounts anymore, even in Framework. 

Ok any info when store will be accessible to Framework users?

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PaulM

Rob

 

I know your only a spokesperson here, but if your car (if you had one) was in the shop for repairs you would be seriously fed up waiting for a status report. In fact you would move to a different garage!

 

I have worked in enterprise systems for almost 17 years and making sure we can recover is a critical part of the job. To me it looks like your DR methodology failed. Hence you are doing a rebuild and with this process 'Mean Time to Recovery' is an unknown. 

 

Apart from your info above and blog post 3 days ago http://www.pagelines.com/coming-back-online/ what new can you tell your paying customers?.

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Rob

If my car were in a repair shop during the week and no one bothered to do anything or even reply, sure I'd be miffed.  If my car were a 1920's Model T, sure, it should be fixed quick.  But if it's a 2013 Ferrari Testarossa, I'd kind of expect it to take a bit to rebuild things after an accident.  Wouldn't you?  

 

Our staff have schedules, work hard and need weekends off to refuel, and get their minds in order - some did work, by the way, trying to resolve large volumes of work.  Our developers didn't stop working at all, doing 20 hour days, 7 days a week, trying to rebuild a very complex thing.  Our effort was to get things done as quick as can be.  Personally, I pulled two, ten hour+ days, pretty much on my own, to answer well over 250 forum topics and replies.  Normally on a weekend day, I'll do 30. 

 

I totally understand everyone's patience is stretched to the limit.  Believe me, I really do.  I just hope everyone can hold on, use what they can and do their best as we do the very same thing.  

 

I apologize if this is taking very long, and assure you and everyone else, I've done nothing less than advocate on your behalf to expedite things as much as possible. I'll continue doing that, till all's well. 


Former PageLines Moderator, Food Expert and Raconteur

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PaulM

Thanks Rob

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PaulM

DMS seems to be working now. I am able to access front end editor, store etc. Still have the 404 on download but it is not urgent in perspective

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greenfrog
Rob wrote: "Enable the v2 Compatibility and you'll be able to access the Framework-like interface for DMS."
 
Could you please explain how to do this? (In sufficient detail so I don't have to hunt through the entire Docs area - which doesn't seem to have a search facility[!] - to find that information)
 
I'm someone who bought a PL Dev licence in April, paid monthly Dev fees since then, bought several sections, joined the so-called 300, asked to do beta testing (an offer never taken up), got up in the middle of the night (at the weekend, as I recall!) to participate in a pre-launch "let's get excited together" session that frankly seemed to have little purpose - and over the last ten days, I've written two supportive articles to help promote PL (without seeking or receiving payment, of course).
 
Yet since the 'launch, I have been unable to access my account in any way. Not a single explanatory email received.
 
Thanks to this post, I have, for the first time, been able to get on-server access to sections I previously bought. But still no activation key for DMS..
 
I wrote a polite email at the weekend asking for support. Two full days later, no reply - and this post suggests it was out of line to even expect a reply "at the weekend"!
 
In my case, PageLines had a substantial reservoir of enthusiastic goodwill a week ago. It is by now almost exhausted. 
 
If new DMS buyers can access the new software, why can't previous subscribers be quickly enabled to access it too?
 
Please get your act together ASAP. 

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batman

Hi greenfrog

Please, you can try go to

Global Options > Enable v2 Compatibility Mode

You can see the image

Captura%2520de%2520pantalla%25202013-07-

 

Take care with the note:

PL has added some settings that may help you upgrade from Framework (v2). To use these, select them and then publish. 
Note that due to the substantial amount of changes in DMS, there may still be issues. These features will be removed with DMS v3.1.

 

You can see then

Captura%2520de%2520pantalla%25202013-07-


Life is too short to remove USB safely ...

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Rob

Gracias Batman!


Former PageLines Moderator, Food Expert and Raconteur

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medapoint

I installed the DMS theme and now this shows on all pages: Fatal error: Call to undefined function pl_has_editor() in /home/content/27/8853127/html/wp-content/themes/dms/sections/navbar/section.php on line 222

 

What do I do to fix this? 

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greenfrog

Thanks to Batman for his informative instructions. I followed them (approx 12 hours ago) and was able to enable V2 compatibility, although it honestly didn't seem to do me much good - I still could't use the pro features of DMS and a full revert to my previous PL2 theme gave me more options to work with than that.

 

Today (Tuesday, my time) I can't login to my account from a website dashboard AGAIN! (one step forwards, two steps back!).

 

Still no reply from "hello@pagelines.com" to the email seeking help that I wrote on Saturday. Is it possible to get a reply without further delay? I didn't even receive an autoresponder acknowledgement!

 

I could say more, but no need for hyperbole. I just want the most basic service.

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PaulM

I am surprised the PR machine hasnt kicked in or even a statement from the CEO. The mods here are doing there best but they are only spokespeople. I logged a call myself last Saturday and still no reply. 

 

From my perspective DMS works, but I have never used the previous version so I don't know what the difference is. I would love to do a comparison to ensure I am getting full functionality, I expect I am not based on the leading statement.here. Of course I am sure this will change over time, 

 

Can anyone suggest a article doing a comparison?

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ddyer

Rob im unable to login to Launchpad. Im installed DMS theme and found that alot of the sections are still not supported. 

After seeing Launch pad had returned I wanted to go back to the old PL frame work. When  Ive tried to login it wont let me is my account still valid? 

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batman

@Rob

¡ De nada amigo !

Un placer tratar de darte una mano.

;)


Life is too short to remove USB safely ...

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mundocaco

Pagelines team, thanks for the hard work. 

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Bleuy

Thanks for the update, so if I am correct on new builds...... You need to login above (http://launchpad.pagelines.com), download all relevant plugins (including the Framework Pro) then upload to the website, and off you go?

 

Brilliant, a cumbersome, but working solution - I can get billing again :0) 

 

I'm actually skipping here...........  :D

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Bleuy

Just one quick question.... where/how can we access the PageLines Sections Plugin?

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Stara

Hi everyone.  Hi support.

 

I am a little confused on all these upgrades.  The latest version of Pagelines that I have is v.2.3.8 - Developer's version.  So does this mean that I am automatically upgraded with the new DMS?  

 

Also, when I try to configure my Pagelines account with my website, my account "ca one time annot be found".

 

I paid a one time fee when I first purchased Pagelines back in December 2012.

Now I see you have monthly recurring fees.

 

Please advise as I really want to use your awesome framework and theme.

 

Sincerely,

Stara

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Stara

This forum is a little overwhelming.  I am not sure where to post to get answers.  Please see post #22.

 

Thank You :D

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Bleuy

Stara, they have issues with the Framework, which means you can't login and get your paid for Pro services from the Launch Pad.  IF you click on the link in the top post, this will get you to the paid services which includes the Framework Pro files. 

 

DMS is a completely new product.  

 

If you're logging into your account from the www.pagelines.com, its probably taking you to the DMS service not your Framework Launchpad.  They are working on this currently.  

 

I hope that explains the issue/difference and your right, its a little overwhelming to find what you need, but they are getting there.

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Stara

bleuy.

 

Thank you for your response.

 

So the developer's version of Pagelines I currently have is a completely different product than DMS Pagelines?  I am also getting a message to upgrade to v 2.4.3, ( I currently have v2.3.8).  But I don't see where I can do that.

 

Hopefully, it will make sense soon.

 

Thanks again.

Stara :phew:

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