Jump to content
Sign in to follow this  
mashav

Poppy contact form close button doesn't work

Recommended Posts

mashav    0
mashav

I added the poppy plugin and used it in my site. The only problem is that when it pops and I want to cancel, I try the close button but it doesn't close the pop up screen. I have to refresh the page so that it goes away. Even when a message is sent, it gives me a "great job, your message was sent" but still can't close the window. Any ideas?

 

See here:

http://staging.eatingcookingfooding.com/faq

 

Thanks

Share this post


Link to post
Share on other sites
greenfly    230
greenfly

Hello mashav 

 

First thing, Please try disabling all non-pagelines plugins and then seeing if the Poppy-form works correctly. There may be a clash. 

 

Please let us know how you get on. 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

Share this post


Link to post
Share on other sites
mashav    0
mashav

Hi

 

thanks for the answer. I tried this and disabled everything but poppy and it still didn't work. I saw that the bg color changes to black, then nothing happens and then when I click on the screen it goes back to normal (not grey) and the pop up shows, then it's not closing. Sometimes it goes back to gray bg and it can be closed.. 

Share this post


Link to post
Share on other sites
James B    436
James B

Hi there,

 

I've just taken a look and as soon as i click on the modal button it closes. So i seem to be getting the opposite of what you're seeings. If you could go to Pagelines>site options>advanced and check the debug tab.

 

First you have a cache plugin installed, which can affect with the results you see. Please clear the cache inside the plugin prior to disabling it. Then disable the other plugins to see if the changes take affect. Make sure to clear your browser cache as well.

 

There does seem to be a js clash with a plugin called restaurant rating? So test disabling that.

 

Let us know if any of the above has an affect.


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

Share this post


Link to post
Share on other sites
mashav    0
mashav

Thanks James, it worked. Now I reactivated the plugin and it's still okay, hopefully will stay that way.

 

thank you

Have a nice day

Share this post


Link to post
Share on other sites
Rob    547
Rob

I'll let James know.  Glad you were able to get it working!


Former PageLines Moderator, Food Expert and Raconteur

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Sign in to follow this  

  • Similar Content

    • emilyf
      By emilyf+
      Is there a way to customize the contact us form that Poppy uses?
       
      At the very least, I would like the e-mail to indicate which page on our website that the form was submitted from. Ideally, I would turn it into a 3 or 4 question form with a radio button or two (beyond the basic text area block). Any ideas about how I could accomplish this?
    • gregory.guz
      By gregory.guz+
      So basically my question is if I can add Poppy contact form to the Salebar button link without any additional codding?
       
      Thanks
    • mogulskier9
      By mogulskier9
      Hello,
       
      I keep getting the following error when testing out the Poppy mail function on my site at: 59sp.mparkerdev.com/work
       
       
      I've used Poppy previously on other sites with no problem, so not sure what the issue is.  I've tried different emails, deleting and reuploading plugin, and the usual steps.  Based on some of the other forum threads, I'm wondering if this is something on the server side that I need to fix (permission issue?). Any help is greatly appreciated, and if there's an alternative to Poppy that anyone recommends, please let me know!
       
      Thanks!!
       
      M
    • jorgepereiraok
      By jorgepereiraok
      Hello,    I wonder which way to insert the email contact in the Poppy Contact Form plugin .  Well from what I saw just enter the shortcode and the button now starts to work, but how do I know where you're going emails that are written by this plugin?
    • mistrmint
      By mistrmint+
      The poppy envelope using "[poppy type="i" class="icon-envelope icon-4x"] [/poppy]" just displays a rectangular block.
       
      Site : http://empoweringmothers.yourdemosite.co.za/
       
      Look in footer section.
×