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pearse

Can't access dashboard

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pearse    4
pearse

Hi All.

 

I've lost the ability to do anything with my website.

 

I'm using Pagelines Developer and WP 3.5.1

 

I've been uploading information furiously to my website at www.sogrownow.com over the past few days. Just the blog section...no coding, no new plug-ins or anything unusual....except for a message I got a few days ago about a new version of Pagelines. When I updated, I recieved a warning that the old Pagelines folder could not be deleted.

 

This morning I noticed my background image, footer and morefoot bar missing.

I deactivated all plugins but to no avail.

I switched from Pagelines to TwentyTwelve. Deleted Pagelines from Themes folder via ftp and uploaded a new version of Pagelines via ftp

 

Now I'm stuck with Twenty Twelve and, while I can log in, I just get a blank screen if I try to access anything in the background such as the dashboard or settings etc.

 

Please help just sent out a newsletter and lots of people are visiting!

 

Regards,
Pearse.

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James B    436
James B

Hi Pearse

 

Couple of things to try.

 

Using FTP or cpanel see if there's another copy of the Pagelines folder anywhere or a tmp folder. If there is, remove them.

 

In case of a plugin conflict causing the dashboard lock out, rename the plugins folder via ftp to something else, then see if you can get back into you site properly. If you can, then you'll need to go through each plugin to see which is causing the problem.

 

If not turn on wp debug to see if there's any particular error message being thrown out.


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

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pearse    4
pearse

Hi James,

I re-named the plug-ins folder and I immediately got acces to the dashboard. I re-themed back to Pagelines and gave the plug-ins folder back its name. Most things appear to be working fine except for the Twitter bar but I will go through the plug-ins tomorrow to try to find the culprit if possible. I greatly appreciate your help and the fact that you got back to me so quickly.

Best wishes, Pearse.

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James B    436
James B

Hi Pearse,

 

You're welcome, glad you got access again. 

 

There is an issue with the twitter bar at the moment. Twitter changed their api yesterday so it's now unfortunately changed a lot of the third party apps which used to tap into it. It looks like we'll remove twitter bar from our framework on the next update.

 

See - http://www.pagelines.com/forum/topic/27565-unknown-twitter-error/


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

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Rob    547
Rob

On James' behalf, you're very welcome.


Former PageLines Moderator, Food Expert and Raconteur

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