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webmktco

Can't update theme or access live chat- Plus member

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webmktco

Hi- I can't access the live chat or update the theme for one of my websites.

 

When I enter my user/pass it I get this error:

 

ERROR: User not found!
There was a problem logging in to PageLines.

 

I'm a Plus member.  Any reason why?

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webmktco

I should also mention that I can't access the chat on my other PL sites.

 

My account name is prodentite.

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Simon

As i mentioned in the other chat, I am able to log in..

Your account works fine

http://screencast.com/t/hle2JTDWSO1i

 

Either you are using the wrong username/password or your server is blocking communication with our server.

 

Feel free to PM me the username and password you are trying to use DO NOT post it here as it is a public searchable forum.

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webmktco

Hmm. I'm at a public wifi spot at the local bar.  Power is out at home, so I'm on the wireless at the bar.  Maybe their wireless is blocking something.  

 

Thanks for looking into this. 

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Simon

It your server that communicates with our server to login, not you. So wifi wouldn't make the slightest difference.

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webmktco

Strange- now I can log in.  Whatever it was, now it's working.

 

Thanks Messer for the quick responses!

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Rob

You're very welcome Advanced Member.


Former PageLines Moderator, Food Expert and Raconteur

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