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francescofornaro

Salebar Plugin + Premise = Blank Page!

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francescofornaro    1
francescofornaro

Hi All,

 

since I installed Premise Plugin on my website, I found that Salebar plugin, if active, causes some troubles.

Basically, any landing page created with Premise is... blank. You need to deactivate Salebar Plugin and the page appears. 

 

Have you any solution for this issue? I don't want to stop using Salebar, but I want to use Premise too :)

 

Thank you so much!

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James B    436
James B

Hi there,

 

Unfortunately some third party plugins will clash with the Framework or some sections depending on certain code/scripts being used. Have you managed to speak with the plugin author regarding this? If so have they been able to advise which part is causing the problem? Unfortunately we're unable to test premium plugins directly so any additional information they can provide might be able to help us issue a work around or fix.


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

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francescofornaro    1
francescofornaro

Hi,

 

Premise support ask me to contact the plugin developer. Could I do anything to help you to communicate about this issue? Maybe the plugin author should be in touch with Premise support team and try to fix it.

 

Thanks.

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Simon    247
Simon

Blank as in php error blank?

 

If so enable WP_DEBUG in wp-config.php and let us know the error produced.

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francescofornaro    1
francescofornaro

Sure,

 

I will post debug output the next monday, since I'm leaving for business right now. Thank you!

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James B    436
James B

No problem, we'll leave this thread open for you so just paste in the error information when you're back.


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

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francescofornaro    1
francescofornaro

Hi all,

 

I couldn't paste the error information so far (I'm still OOO), but this is the email that Premise developers sent to me. Hope it can be useful:

 

 

I think the issue with the plugin is that it is using functions specific to the theme without first checking to see if those functions are available. Premise disables the theme though so the functions are not available. This isn't really good coding practice.

I work a lot with Genesis and have a half dozen or more plugins for it. I have learned to use a special check to see if the Genesis functions are available before using them. My method adds practically no overhead, in fact it can be a good deal more efficient, and it makes my code 100% safe even if Genesis gets disabled.

I don't know if it will work for a pagelines plugin but I would think there would be a way to do it. I load everything on an init hook. Genesis has its own init hook (genesis_init) so nothing in my plugin runs unless Genesis is active because I use that hook. The plugin developer should do that or a similar method to make sure their code is safe to run.

 

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Danny    1,327
Danny

I will bring your reply to our developers attention and see what they suggest.

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Please search our forums, before posting!

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