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Content Box Install Error

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frost    0
frost

Cannot install Content Box extension.  Pagelines Sections is activated.  Debug mode activated.

 

I get this error: Destination folder already exists .../apps/wordpress/htdocs/wp-content/plugins/contentbox/

 

Danny at live support chat discovered there is a permissions issue in the directory, and thought it might have to do with the server setup.  I used Bitnami could apps on AWS wordpress image.  Then purchased the Pagelines theme. 

 

What is the easiest fix?

 

Thanks.

 

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greenfly    230
greenfly

Hello Frost 

 

If you have access to you can probably change the permissions yourself. If not you could contact your hosting provider and ask them to do it for you. 


The answer to many issues can be found by searching in the forum before posting as someone else  may very well have had the same problem before you have.  Also, reading the documentation can help you gain a good understanding of how everything works. 

 

Please do not send me private messages. Occam's razor - The principle states "Keep things simple!"

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frost    0
frost

Thanks Martin. Problem is, I'm not sure how the PageLines debugger works. I actually don't know which folders are causing the problems. If there isn't a thread for this issue, is someone available to walk me through fixing this?

 

I'm not even on minute 4 of the "build your website in ten minutes" video.

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James B    436
James B

Hi Frost

 

You won't need to worry about accessing the pagelines debugger, we've checked the information on that for you at this end and it confirms that your permissions aren't writable which is the likely cause for the problems you are having. You can view your debug information by adding ?pldebug to the end of your site address.

 

www.yoursite.com/?pldebug

 

The best thing we can advise you to do is to contact your host and ask them to go into the files and adjust the permissions settings to 755 so that they become writable, they'll be able to do that in a matter of minutes for you :-)

 

A good post which explains about file permissions within wordpress is http://wpmu.org/wordpress-file-permissions/


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

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frost    0
frost

Thanks again.  Somehow the Pagelines theme installs itself with the wrong permissions (the other themes didn't so this).  I fixed the permissions, then deleted the content box folder, and reinstalled the content box plugin.

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James B    436
James B

Hi Frost,

 

I'm glad you got it sorted :-) Thanks for letting us know


Kindly search the forum and read the documentation before posting. It will help you resolve many issues.

For CSS help be sure to check out W3Schools first and be sure to download FireBug for FireFox for troubleshooting.

James B

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fordtheword    0
fordtheword

Hello. I'm having a similar issue, do you want me to post in a new thread or this one? It says  /public_html/wp-content/plugins/contentbox/

 already exists, but when I look in the files using a FTP program, there is no such folder / file.

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Danny    1,327
Danny

The PageLines Contentbox folder can be located in:

 

wp-content/plugins/pagelines-sections/


Please search our forums, before posting!

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fordtheword    0
fordtheword

Thank you Danny.. the odd thing is I don't have the /pagelines-selections/ folder in my wp-content / plugins folder.

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fordtheword    0
fordtheword

Any ideas yet? I had an error when installing, and since there was no container for it. And after this I can't install it anymore, as it gives me the error above.

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