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Internal errors

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King Creative Design+    0
King Creative Design

I have been building a site (http://lesleywolman.info) and have been having some serious connection issues from the outset. I have consulted the hosting company repeatedly and was at first diagnosed with a latency issue on the server ("a known issue"). This has been going on for some time with no fix. Actually, they claim that the latency problem has been resolved, but the intermittent Internal Error persists. So... as a backup (since I"m on a tight deadline) I decided to recreate the site on another domain (http://lesleywolman.net), on an entirely different server... and as it turns out, the new site/server is having the same problem. The following is the (intermittent) error that I'm getting:

 

500 Internal Server Error

"The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache Server at lesleywolman.net Port 80"

 

All of that said, it makes me think that there may be something wrong either with the plugins or the theme -- Pagelines Framework or some kind of conflict which I can't quite figure out. I ran the PC Performance Profiler plugin and it looks like the "theme" is the biggest lag.

 

Is there some way for someone on your end to see if there is something wrong with the Pagelines theme? If necessary, I can send some login information, I just need an email address where to send it.

 

Thanks in advance.

 

Michele

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Danny    1,327
Danny

Hi Michele,

 

Basically, your host isn't the greatest or more accurately you're using a shared hosting plan/package, which is basically cheap hosting.

 

When it comes to web hosting, you certainly get what you pay for. So if you wish to have performance, then you shouldn't be using shared hosting plans/packages.

 

I ran both your sites though a number of tests and one of these tests was to do a reverse IP check and see how many sites are actually using the same server as yourself, the results were rather shocking.

 

http://lesleywolman.info/ - Has over 1000 websites using the same server and resources.

http://lesleywolman.net/ - Has exactly 1000 websites using the same server and resources.

 

If you would like to run the test and see for yourself, I have provided the link below, simply add the URL of your website and remove the following from the URL http:// and any other slashes, so the URL in the field input box looks like this:

 

lesleywolman.info

lesleywolman.net

 

http://www.yougetsignal.com/tools/web-sites-on-web-server/

 

I recommend you either do one of three things:

 

  • Upgrade from your shared hosting package to a VPS/Dedicated Server.
  • Contact your host and ask them for both your sites to moved from there current location and added to a less populated server.
  • Alternatively and this is what I would recommend, is move host entirely to one of the following:

 

WP Engine - http://wpengine.com/

ZippyKid! - https://www.zippykid.com/


Please search our forums, before posting!

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King Creative Design+    0
King Creative Design

Great info Danny. Thanks!

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