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Elizabeth

Pagelines settings keep getting wiped

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Elizabeth    1
Elizabeth

I think he'll say that because I've disabled the cache that it can't be them. I think that's what they said before.

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Simon    247
Simon

Well im not sure what package your on, but $1.75 a month, you are getting the full extent of their support lol, and thats why they use caching.

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Elizabeth    1
Elizabeth

Yes, they must be loving me today!

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Elizabeth    1
Elizabeth

Latest from them:

It's not a reverse proxy and the cache is disabled.

This is certainly a problem with the script however I'm not able to replicate the javascript issue they're getting.

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Rob    547
Rob

I'd strongly suggest you invest in changing hosts to a shared VPS or better, a dedicated server, based on the volume of your site and its traffic.

Inexpensive hosts are usually resellers who have a VPS account of their own and place hundreds of small sites on them. They pay $50 a month, charge you $1.75 and everyone else, profiting a hundred or two a month. Unfortunately, their tech support skills are invariably limited (at best) and when clients have problems, there's no real answer but to upgrade.

WPEngine.com and BlueHost have WordPress focused hosting plans, but again, I suggest getting better than the least expensive version.


Former PageLines Moderator, Food Expert and Raconteur

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Elizabeth    1
Elizabeth

I'd strongly suggest you invest in changing hosts to a shared VPS or better, a dedicated server, based on the volume of your site and its traffic.

Inexpensive hosts are usually resellers who have a VPS account of their own and place hundreds of small sites on them. They pay $50 a month, charge you $1.75 and everyone else, profiting a hundred or two a month. Unfortunately, their tech support skills are invariably limited (at best) and when clients have problems, there's no real answer but to upgrade.

WPEngine.com and BlueHost have WordPress focused hosting plans, but again, I suggest getting better than the least expensive version.

Thanks Rob. I've put the new site on WPEngine.com. When I've got time I'll try moving my problem site to WPEngine.com to see if the same problem happens there. I'm desperate to do this just to prove to myself that hosting is indeed the problem but I have a big deadline for tomorrow so no time to spend on it now.

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Danny    1,327
Danny

Hi Elizabeth,

I will be very surprised if you have the same issue on your WP Engine hosting site when you move but keep us posted.


Please search our forums, before posting!

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Elizabeth    1
Elizabeth

Hi Danny,

Prepare to be surprised. I've moved it to WP Engine and I still have the same problem. Happy to PM you the link and log in details.

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Elizabeth    1
Elizabeth

Bumping this in case it has somehow been missed. I would really like some sort of resolution to this problem as I am not feeling at all confident using Pagelines at the moment. I need to know where the problem lies. It appears that hosting isn't the issue. Is it something that I've done? I need to know where things have gone wrong with this site so that it doesn't happen again.

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Simon    247
Simon

Well feel free to PM me your login details, we have many wp engine users and nobody has ever mentioned this before.

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Elizabeth    1
Elizabeth

Hi Danny,

Sorry it's taken ages to get back to you. Have been very busy. Anyway, I'll pm you the login details now.

Thanks,

Elizabeth

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Rob    547
Rob

Elizabeth, were you sending the credentials to Danny or Simon (who was the last to ask for them)?


Former PageLines Moderator, Food Expert and Raconteur

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Elizabeth    1
Elizabeth

Sorry, I said Danny but I meant Simon. Simon's PM'd me so I know he's received them. Sorry to confuse things.

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Rob    547
Rob

No worries. I just wanted to make sure the right person was receiving the message.


Former PageLines Moderator, Food Expert and Raconteur

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Elizabeth    1
Elizabeth

Just in case anyone is following this, I thought I'd update.

Simon has been looking into the problem and has been very helpful but couldn't replicate what was happening and suggested I refer it to WP Engine who are now hosting the site.

WP Engine has replied saying:

Well, I'm having a bit of trouble understanding why it keeps wiping it out myself! I've even attempted it on the staging area which is 100% free of all caching.

I've confirmed that the issue is as soon as the home page is loaded though. The option does submit and get recorded through the admin backend (on the site options page), and you can navigate through the admin area before coming back to it and it will remain. As soon as you navigate to a page, it is removed from the settings (which you already know)! The REALLY weird thing, is that it does this regardless if the visitor is logged in as an admin or not... It's removed immediately after the page loads!

After going through the thread you linked with their support, I can confirm it's not an issue with caching or server or host etc... for some reason, after it's being applied (and it is being applied - option saved and all), a page visit is actively removing the option holding that info. No clue why or where specifically in the code it's happening as I'm not personally familiar with the theme framework. I checked the header.php in the parent theme, and it references some hooks... so perhaps that's a good place to begin looking?

The last few details I've determined are as follows:

There are no errors in the console when loading or saving the site options page; there are no other plugins active and it still occurs.

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Elizabeth    1
Elizabeth

Another update. Simon's just discovered that disabling my child theme makes everything work. This is good as it's clearly something I've done. Will update once I've figured out where I've gone wrong.

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Rob    547
Rob

If that's the case, clearly there's something corrupted in the child theme. That could be a cloned section, bad hook or bad CSS. May I suggest validating the code you've added through one of the various validators online? There are CSS and HTML validators that are free and can read your pasted code.


Former PageLines Moderator, Food Expert and Raconteur

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Elizabeth    1
Elizabeth

I don't have any cloned sections. When I remove everything from my functions.php file, the problem is still there. However, if I remove the style.less file it sorts everything out. When I look back through this thread I had identified this early on but got distracted away from this with all the talk about it being a hosting problem.

I remember asking someone to check through my style.less file for me at one point (I think in Live Chat) and they said there was no problem with it. I know there are CSS and HTML validators but what about LESS?

Anyway, digging further into this problem I have discovered that:

If I have only this:

h2 {

font-family: @plBaseFont;

}

in my LESS file, and I save the Pagelines settings and go to my site, everything looks fine. However, the moment I navigate to another page an orange 'LESS Compile error!' shows up. If I click on that it says "Pagelines Core LESS/CSS error pass error: failed at '"

My Pagelines settings, however, are still there at this stage.

I've never seen this error before so I guess some sort of debugging has been swtiched on.

If I add this to the top of my LESS FILE:

@dark-blue: #023867;

and then save my Pagelines settings and return to the site, initially everything looks fine but this time when I navigate to another page my settings disappear but I don't get the orange 'LESS Compile error!'

If my LESS file has the following in it:

h2 {

font-family: @plBaseFont;

}

@dark-blue: #023867;

and I then save my Pagelines settings and then return to the site, initially everything looks fine but when I navigate to another page I get the orange 'LESS Compile error!' but my settings remain in place.

Any ideas?

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Danny    1,327
Danny

When you asked in Live chat, you spoke to me, I informed you that I gave your code a quick glance and couldn't see any error. However, if I remember correctly, I informed you to review your CSS for any errors which I may have missed, as LESS CSS is less forgiving than standard CSS.

Are you saying that you only have the following code to your style.less and this is causing a Parse Error ?

h2 {

font-family: @plBaseFont;

}

@dark-blue: #023867;


Please search our forums, before posting!

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Simon    247
Simon

Might be this @dark-blue: #023867; as dark-blue isnt used anywhere anyway

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Elizabeth    1
Elizabeth

When you asked in Live chat, you spoke to me, I informed you that I gave your code a quick glance and couldn't see any error. However, if I remember correctly, I informed you to review your CSS for any errors which I may have missed, as LESS CSS is less forgiving than standard CSS.

Are you saying that you only have the following code to your style.less and this is causing a Parse Error ?

h2 {

font-family: @plBaseFont;

}

@dark-blue: #023867;

Yes, that's what I'm saying.

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saskiaps    0
saskiaps

Hi everyone,

 

I'm experiencing the same issue that Elizabeth posted here; the settings of one of my sites (www.odb-tuinaanleg.nl) keep getting lost. I've exported the latest version of the settings and import them every time they are wiped away, but I'd rather have them stay in place of course.

 

FYI the site is hosted on a dedicated webserver. This is the second website I have created with Pagelines, but we've build and host several websites based on WordPress and have had no trouble before.

 

I'll be happy to provide you with more details if needed.

 

Regards, Saskia

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Danny    1,327
Danny

@Saskia,

 

We never got to the bottom of this issue, as I fail to see how a LESS CSS error could cause the problems Elizabeth was having. I made several attempts to recreate this issue using bad CSS and not once did my sites settings wipe or revert to default.

 

Therefore, as this is an old topic with numerous pages. Would it possible for you to create a new topic and provide the following information please:

 

A link to the site in question with PageLines debug mode enabled (PageLines > Site Options > Advanced)

Disable all non-PageLines plugins.

Provide your PHP info - http://codex.wordpress.org/Finding_Server_Info


Please search our forums, before posting!

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