HUGE ISSUE: ALL CUSTOM CHANGES SUDDENLY GONE!

[ferdmaster 0]

Hi there! I was working on my site as usual and as I refresh my page, suddenly I have the standard Pagelines design. Everything is gone: the logo, the custom colors, all the custom css hooks, really EVERYTHING. What is going on here? How can this happen?? I know that there is an option to go back to the default setting, but I KNOW that I did not press this button. So, this is my page: http://www.ngojobs.at/home I was about to publish the page in the next two days, PLEASE HELP! (Unfortunately I did not make a copy of the custom css code...). How can I get my old setting back?? Thanks,

[ferdmaster 0]

I use the Platform Pro Base theme by the way.

[ferdmaster 0]

I am working like crazy now to get all my old settings back, which is a lot of trouble serching through old forum topics etc. But it wil be done soon. BUT I AM DEFINITELY WAITING FOR SUPPORT. I want to prevent this from happening again and I would appreciate an explanation. Thanks.

[catrina 103]

What steps were you taking whilst working on your site? Did you install and activate any new plugins? Did you make any upgrades?

[ferdmaster 0]

Hi Catrina, no, none of it. I was actually ading some custom CSS code. I added something like "h1 { margin-bottom: 15px; padding-bottom: 0; }" That's all. Any clue?

[catrina 103]

Even the hooks you added to functions.php are gone (not just the CSS you added to accompany the hooks)? When you say that you refreshed the page, which page are you referring to? Your actual site or the Dashboard page where the settings are?

[ferdmaster 0]

I never changed the functions.php or any other .php-file. Sorry for using the word "hooks", I actually meant the Custom CSS changes I made. Should I add my Custom CSS changes to the functions.php file to avoid something like toay happening?

[ferdmaster 0]

And actually I saved the Custom CSS changes and closed the tab, then refreshed the frontend of my site in the other tab

[catrina 103]

[quote]Should I add my Custom CSS changes to the functions.php file to avoid something like toay happening?[/quote] No, Custom CSS cannot be added to functions.php because the CSS won't work there. Only php functions can be added to functions.php. Look in your dynamic.css file located in your theme files and check to see if there is CSS in the /* Custom CSS */ area (it should be somewhere on the bottom).

[ferdmaster 0]

Ok, so I found this dynamic.css with Filezilla in wp-content/themes/platformpro/css/ . at the bottom it only says /* Custom CSS */ body{} I am using the child theme Base, does it make a difference?

[catrina 103]

Using the child theme makes a difference, but I don't think it has to do with the custom changes disappearing out of no where with no other changes made on the Dashboard besides just adding custom code.

[ferdmaster 0]

so we're not getting any smarter? :-)

[Simon 248]

Your site is not using dynamic.css, take a look at the source for the page, you will see a big block of css in the HEAD section, you have inline css enabled so it appears there.

[ferdmaster 0]

so what does it mean, what should i do? there is the option "Make Dynamic CSS Inline? " which i did NOT select, should I do that? I put al my custom CSS in the "Custom Code" section in the platformpro settings, should I put it somewhere else? Please give me concrete instructions, I am no expert here...

[catrina 103]

An alternative to adding CSS to Custom Code is adding it to the PlatformBase stylesheet instead (in Appearance > Editor). The CSS can be added to the bottom of the file and saved.

[ferdmaster 0]

Should I delete the Code fron the Custom Code Area then and from now on only put customizations in the stylesheet? (Thanks for your help!)

[catrina 103]

Yes. You don't need to have the CSS in Custom Code if it's already in the PlatformBase stylesheet.

[ferdmaster 0]

Ok I'll try that. Stil don't know what happened there today... Maybe I don't have the Base theme installed properly? There aren't as many files in the base theme directory as in the normal platformpro files, is that normal? Is there something specific I need to pay attention regarding the base theme?

[catrina 103]

It's normal for PlatformBase theme to not have as many files as PlatformPro since PlatformPro is where all of the parent/core files are supposed to be stored.

[ferdmaster 0]

Ok thanks Catrina, I just hope it will never happen again although it doesn't really comfort me.

[kimesolutions 0]

Same thing happened to me. I was trying to add a G+ profile in the Header/Footer menu. All gone! Is there now way to roll back???? Please help me!

[monahowell 0]

I found my custom CSS at the bottom of the dynamic.css inside the PlatformPro folder (not the Base folder) but I still had to use my time machine (Mac) to go back to an older version. Somehow the custom CSS was still working, but I could no longer see it (and therefore could no longer change it.) Weird how it disappeared from the dynamic.css but was still invisibly formatting the site.