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slingr

Is anybody home at hello@pagelines?

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slingr

I've sent three emails over the past four days to hello@pagelines.com with no response or acknowledgement. I've had repeated problems with my account and now products that I've purchased (the Dev versions) aren't showing up in my Launchpad and I can't download them. Is everybody at Pagelines too busy marketing to service your existing customers? Please, just answers - no lectures.

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Jenny
@slingr I apologize that no one has responded to you. I have written a note to the email team and hope that they are able to assist you soon.

Jenny :: Web designer at Simple Mama (follow me at @simplemamacom)

Check out Share Me, a social sharing add-on for DMS that is super simple to set up.

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slingr
Thanks, Catrina. I'll let you know when/if I get a response. My purchased items are still not in my Launchpad.

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slingr
Catrina, Stefan finally responded to my emails. But he failed to read the documentation I attached about my account. His response asked me if I wanted to upgrade to Developer +Plus, which is why I attached the documentation of my previous upgrades TO Developer +Plus. In my three months of dealing with Pagelines I've had two instances when access to my account was denied due to Pagelines business operations or "deep integration" snafus with the Forum. Now this. Pagelines has exhausted its rights to any "benefit of the doubt" from my standpoint. Add business operations to documentation and this POS non-searchable Forum on the list of "Pagelines Business Deficiencies" based on my experience. But thanks to you, Catrina, for waking up hello@pagelines. Oh, and just because they'd rather get a Tweet or FB message doesn't relieve them from the responsibility to check and respond to their email.

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slingr
Oops, sorry, simple_mama ... didn't mean to mistake you for Catrina. I was so used to her responding to my questions I didn't notice that it wasn't her. My bad, and apologies.

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