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ralphgriffiths

Website break following update installation

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ralphgriffiths

My website (ralphgriffiths.com) is broken after installing the latest platformpro update. I'm not sure how this happened, but can anyone help me fix it? Thanks.

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Rob
Ralph, you probably have the wrong theme activated. Please go to Dashboard > Appearance > Themes and make sure that PlatformBase is your activated theme. If it is not, then what happened is that your upgrade wiped out customization you made in some of your CSS files. It seems your site is missing the styling entirely. The content is there, but only some of the CSS is working. You will need to manually install PlatformPro again via FTP (NOT PlatformBase). You get a copy by downloading it from your Membership area at http://www.pagelines.com Any styling created formerly will need to be recreated in PlatformBase once it's activated. I hope you have a backup of your customizations. You'll need to replicate anything done in CSS files or in functions.php. Please add any CSS customizations to the Custom Code CSS Rules once you've activated PlatformBase. If you need additional help, please let me know.

Former PageLines Moderator, Food Expert and Raconteur

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ralphgriffiths
Thanks mate, but I have 0 coding knowledge, so shouldn't have been any custom code in the first place. Also, I haven't used platformbase, just platformpro. Funny thing is, when I look at the sites setup in my WP-Admin it's all where it should be. Feature info is in place. Home page is set to display said feature. Nothing amiss as far as I can tell. I've also updated to 1.5.3 to see if that helps. No luck. Can you walk me through exactly what I need to do to get things back up and running? How do I install via ftp? What exactly needs to be changed? I really appreciate the help. Ralph

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Danny
Hi Ralph. It's recommended to use PlatformBase as a child theme instead of PlatformPro, the reason being that when the parent theme is updated, your modifications are preserved. If you follow the instructions below, this should resolve your issue. Sometimes PlatformPro users miss the instructions on how to activate the correct framework. If you have accidentally activated PlatformPro, instead of the Platform Base child theme, its ok we can help. If you have not made any changes to yet just install Platform Base and activate it. Use Platform Base to make your customizations and you are good to go. You can find the instructions for installing Base here http://www.pagelines.com/docs/theme-installation Why is this important? When PlatformPro is upgraded, your settings can be wiped out if PlatformBase is not the activated theme. By activating PlatformBase, you ensure that your settings, style changes, hooks and other changes are preserved and protected. However, if you have already designed your site in PlatformPro as your activated theme, here are nine easy steps to ensure that when you change over, everything will be correct. 1. Open a Notepad on your computer, then visit Dashboard > PlatformPro > Custom Code. Copy all CSS Rules to the Notepad. If you have any other custom code in that area, copy and paste that as well to the Notepad. Save the Notepad to your Desktop as CustomCode.txt 2. Go through each tab in the PlatformPro settings and make a note (on a pad, preferably) of your settings, such as which options are checked. An easy method is to print the page. DO NOT CHANGE ANYTHING. 3. FTP into your site navigating to your WP installation > wp-content > themes > platformpro. Download any template or section files, and CSS files you may have altered, as well as the functions.php if you added any hooks. Save them in a new folder on your desktop. 4. Go to Dashboard > Appearances > Themes and activate PlatformBase. 5. Next, go to Dashboard > PlatformPro and go through each setting, simply to ensure that the settings were picked up. If they do not match, verify the proper settings from your notes or printed pages. Save each after completing. 6. When you reach Custom Code, open the text file created in Section 1 above and copy each part and paste it in the correct area??¦ custom CSS to CSS Rules, etc. Save 7. If you did customize section or template files, upload them now to wp-content > themes > platformbase. 8. If you customized any CSS files, locate the customized section in the files you downloaded to the Desktop and add the customized section to PlatformPro > Custom Code in the CSS Rules area. Save. 9. Check your site to make sure everything is as it should be. If this doesn't help Ralph, don't hesitate to post a reply.

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ralphgriffiths
That did it. Thanks a lot guys.

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