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  1. Non-existent support from PageLines staff

    Hi fellow forum members, Is it just me, or has the PageLines staff gone dark? I have multiple open threads with zero response and some have been open for months. As a paying customer, that is pretty frustrating. Does anyone else has made the same experience? Any suggestions on how to get support here? Thanks Michael
  2. The Nav Pro section on our site venicepride [dot] org keeps breaking. Can someone help us out with why it is breaking or how to fix. Willing to pay.
  3. Hi, somehow my post navigation won't show up beneath a post. Link to the website (Platform 5) Also with all plugins deactivated nothing shows up. I'd also like to make the post navigation visible on custom post types. What should I do: Continue to look for a CSS error? Or make a new section with a post navigation? ... ? Somebody give me hint please? Kind regards, Thijs
  4. After wasting what seems like a colossal amount of time this weekend, it seems that my DMS may have limited functionality because my Pagelines account for framework/Platform 2.44 will not connect to the proper server. In fact I am not sure that I am even on the correct service plan because I am told that I would be "grandfathered" in. When I cannot make certain functions work on the front end of my test site, I try and go to look at the drag and drop defaults and switch them around. Some options come up on individual page and posts from the editing interface or "back end," but the majority of my site defaults appear to be missing. Leaving me not only to not be able to further explore DMS but also keeping me from working on and refining any of my sites on Pagelines. Normally you guys do a great job, but the time that this is costing me and the combined heat I am getting from clients has been rather ugly. Is there any kind of ETA we can get from you about functionality? I want to know: When will I have full functionality for DMS?  When will full functionality return for Pagelines 2.44? it almost seems like there has been a lack of response due to a lack of answers because we might not like the answers. But I personally would like some sort of estimate.    Until then, I think I had best stop investing the time until we can get better answers and clearer DOCS. Don't misunderstand! You guys are great and I support you 100%. I just need better communication than that which I have experience since the HACK and Launch this week. Thank You! :-)
  5. Hey guys, its a bit of a weird issue but when I log out my website looks like this on the homepage and this within the articles, but when I am logged in it looks how I have configured it to... like this in the header and this in the footer. I have now deleted the sections as I of course don't want people to see that.     I have cleared the cache within super cache and within DMS itself.    Any ideas?  
  6. I would like to speak with someone at pagelines about an issue I am having. I paid an additional 14.00 thinking I would be able to speak to someone in live chat, but I am confused about the different levels and what that means for support. I have the 197.00 version of pagelines and once was able to use the live chat option. I don't seem to be able to now after I paid the 14.00. Help please : )
  7. attention humans: i would appreciate any support in regards to a solution for locking photos on my website. thank you!
  8. Greetings, I just wanted to take a moment to briefly explain the present process for support of third-party products sold via our PageLines Store. Developers are responsible to provide support directly for their products. Forum moderators for PageLines do not have access to these products or any knowledge of their workings. Thus they are unable to support these products directly. But that doesn't mean you're without support. If you go to the product's page in The Store, you will see a comments system from LiveFyre. You can post Pre-Sales questions there. For actual 3rd party support we have a dedicated forum area now, just click new post and select your product from the dropdown provided. Link: http://www.pagelines.com/forum/forum/68-store-products/ Please do not use the review system to request support as this is not the purpose of reviews. Developers are required to reply to the comments system, but are not required to reply by email (the contact button). We appreciate your kind cooperation in using the product commenting system to obtain support for our third-party products.
  9. Welcome to the PageLines.com support forums. In order to expedite community response to your posts, please keep the following in mind when posting: • Search. Answers to many questions can be found in previous forum postings or in the Resource Center. Use the search bar at the top right of the screen to search the entire community (members and forums), or search only forums postings by using the advanced search capability. • Choose informative thread titles. When starting a new thread, choose a title that captures the essence of your question. Try to avoid posting the entire problem in the title. That only makes it more difficult to help you. • Provide details. Aim to provide enough information so that follow-up or clarification questions aren't necessary. Include details about the request you are sending and the response you are receiving. Posting the actual request and error response is always helpful. A link to your site is extremely helpful in expediting our response. • Use the appropriate channel. For technical questions that require you to submit sensitive information, please send an e-mail or private message to the moderator by request. Normally, they only request this if it's necessary to access your site's dashboard. If you have a business / licensing question about Pagelines' offerings or billing, please e-mail us at hello@pagelines.com. Please seek Pagelines support via these channels over using private messages. • Post code between [ code] and [ /code] tags. This will help make posts involving code more readable. ( not remember to remove the extra space in the tag ). • A Happy Community. While this is a fully moderated forum, we try to make this a happy place and a community. If you feel you have a great answer for someone's topic, feel free to post your reply. We ask however, that if you have a similar problem you open a new topic. Not all similar problems have the same cause, so it's in your best interests to start a new topic and obtain direct support. • Resolved Topics. While it's possible to post on an already resolved topic, generally, our team is focused on new and open topics, rather than those marked resolved. Likely, you will not get a response. • Have Fun. Technical support issues can be extremely frustrating and angering. Our team endeavors to help as quick and as efficiently as possible. Sit back, take a deep breath, have a cold beverage and post your topic. We find that humor and good will help resolve problems much better than anger or frustration. Enjoy your experience in PageLines' new Resource Center and don't forget... keep smiling!
  10. Hi all.. On a site i am putting together the page canvas has the drop shadow that goes around the page and down to the footer and then stops. i have added a colour to the footer and i intend to change this eventually to a background image. Im confident in changing it to a background image using CSS so im ok with that, however when i try to add the drop shadow to the footer i cant seem to get it to work. Looks more complicated than i at first thought. The page canvas uses the followng CSS to generate the shadow (i think) .content-shadow.fixed_width .page-canvas { -webkit-box-shadow:rgba(0, 0, 0, 0.8) 0 1px 5px; box-shadow:rgba(0, 0, 0, 0.8) 0 1px 6px; } so i have added the following to the Custom Code .content-shadow.fixed_width #sb_footcols .content { -webkit-box-shadow:rgba(0, 0, 0, 0.8) 0 1px 5px; box-shadow:rgba(0, 0, 0, 0.8) 0 1px 5px; i have tried other variations of this i.e. changing the #sb_footcols .content to .footer and some other variations have also been tried. anyone any ideas what it is i am doing wrong? thanks in adavnce!