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no longer able to upload feature background image


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#21 msaizan

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Posted 14 May 2011 - 07:44 PM

and Houston..we gotta problem. help.

#22 Simon_P

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Posted 14 May 2011 - 07:44 PM

Just saying Margaret, if the WordPress Media uploader fails so will the Platform one, they use the same backend. Its either WordPress at fault or something has changed on your server.

#23 msaizan

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Posted 14 May 2011 - 08:27 PM

sorry to be pesty Simon. i know it's gotta tough with all of us hollering for help. anyway, it's been a rough day in Louisiana. The whole region is about to flood.ok so - we're in accord - it's either WP at fault or something changed on my server - but there are two of us having the same issue - hmmm...wonder if Jordan is at hostgator. that's where i am. could it be a hostgator issue? and if something has changed on my server what might that be? I did extend my bandwidth right before i went to upload but for the whole site - the whole domain. and the issue seems to be at this one blog - upload went fine on the template blog. come to mention it though - i should go and test out each blog.

#24 msaizan

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Posted 14 May 2011 - 08:29 PM

but i am ruling out that it's an issue with the jpg. the images i am working with are pro level - the photog set the compressions correctly. he's ace.

#25 Simon_P

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Posted 14 May 2011 - 08:36 PM

Please can you send me the image simon@pagelines.com

#26 msaizan

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Posted 14 May 2011 - 09:20 PM

i sent the image to you Simon - it's not the only image i tried though - tried different sizes and compressions. that would be great though it it were just an issue with the jpeg. that would be an easy one to solve. Thanks for all your help with this.

#27 Simon_P

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Posted 14 May 2011 - 09:21 PM

The image worked fine for me, I sent 2 screenshots back to you

#28 msaizan

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Posted 14 May 2011 - 09:31 PM

Ok thanks for trying. Prob is something on my end then, I will keep looking into it and report back.

#29 msaizan

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Posted 15 May 2011 - 07:58 AM

the short story is - spent two hours on the phone with the hosting company - the person helping me couldn't diagnosis the problem and decided to send it up the ladder - while he was writing the help ticket the issue resolved itself. i could suddenly upload again. dunno.

#30 scoop

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Posted 17 May 2011 - 09:13 PM

Same problem different error messages.
Had uploaded a logo with no problem days ago - error message now it that it is an unsupported file type - this is a new jpg from Photoshop as well as past images that have worked - and your original feature1.jpg image that I replaced with my new one.

1. Image not recognized as a valid file type = jpgs & pngs!
2. Permissions are now set to 777
3. upload folder is your platform pro folder

4. Cannot upload to the main media gallery either now - error message there is: "?????? has failed to upload due to an error
File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini."
No plugins activated

Had gone up to the newest WP and PlatformPro using Base

HELP!!

#31 scoop

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Posted 17 May 2011 - 11:47 PM

nevermind - it was a hosting issue - tech support altered my php.ini : )