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no longer able to upload feature background image


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#1 msaizan

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Posted 14 May 2011 - 05:50 PM

I was attempting to change out the background image of one of my features - feature slider. The image doesn't upload and instead i am seeing This: -1 in the viewer where the preview image generally displays. I have had no problems uploading images for the feature b/g in the past - I have checked bandwidth and disk space - I have plenty - I have checked media permissions in settings - image conforms... i have deactivated every plugin that was installed since the last successful feature background upload. Please help - the feature slider is an important aspect of my site - and I need to be able to change out the background images frequently. (of course!) Thanks. oh and I have also tried uploading from two different computers - i get the same error message - a -1 displays in the viewer instead of an image. I also tried to upload to "add a new feature" - so it's not just about changing the background of an image that is already there - i can't upload even if i try to add a new feature.

#2 catrina

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Posted 14 May 2011 - 05:59 PM

You are using PlatformPro, yes? And when you look at the feature slider on your site, the images don't show there either?

#3 msaizan

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Posted 14 May 2011 - 06:07 PM

Hi Catrina - oh sorry, yes. I am using Platform Pro Base. no i didn't look at the feature slider on the site - because i didn't want to save the page with the -1 displaying in the viewer. I am covering the Mississippi River flood at that blog - Louisiana is about to submerge in case you're reading the news - anyway, I have a ton of traffic onsite. Didn't want to lose the image that's already there. Do you want to me give it a whirl. If you're standing by I will go try it.

#4 msaizan

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Posted 14 May 2011 - 06:08 PM

oh. tell you what - i will go test it with a new feature - i'll upload and then save the page and see if there is not an image displaying in the feature slider. thanks for the help. really appreciate it.

#5 msaizan

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Posted 14 May 2011 - 06:22 PM

ok. this is very weird - i can get a successful feature b/g upload to the clone - the test blog - but i still can't upload to the working blog. Plugins are exactly the same at the test blog and at the working blog.

#6 catrina

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Posted 14 May 2011 - 06:28 PM

Have you already tried deactivating all plugins in the working site?

#7 msaizan

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Posted 14 May 2011 - 06:34 PM

nope i am getting a blank screen where the image should be. I can upload a feature media image successfully - just not a feature background image. this is very weird.

#8 catrina

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Posted 14 May 2011 - 06:37 PM

A similar problem is occurring here, too:

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That problem and yours might be the same, but I'm not sure what's causing it. Did you upgrade recently? Which version do you have?

#9 msaizan

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Posted 14 May 2011 - 06:45 PM

i deactivated everything non-essential - deactivated everything that's been there since the original install. i am running multi-site so i would have to deactivate sitewide activated plugins- i have something like 20 blogs - so i would be hours reconfiguring all those plugins. I have got the same plugins at every blog - it's just that alot of these have oath settings to configure - so the plugins are the same but the information is very different. i just saw where someone else in the forum wrote in about the same problem - Jordan Dowdall 0 says he can't edit the b/g image in the feature - essentially the same issue i am having

#10 msaizan

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Posted 14 May 2011 - 06:49 PM

correction - i have deactivated everything except essential plugins that have been there since the original install.

#11 msaizan

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Posted 14 May 2011 - 06:52 PM

1.3.1 - no recent upgrade. was able to successfully upload just yesterday. the issue just started today.

#12 Simon_P

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Posted 14 May 2011 - 06:54 PM

Are you able to upload the image using the wordpress media manager? Platform uses the same api for images.

#13 msaizan

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Posted 14 May 2011 - 06:58 PM

that was a very good question to ask Simon. Nope. can't upload an image to the media manager either. It's giving me a ".jpg has failed to upload due to an error".

#14 catrina

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Posted 14 May 2011 - 06:59 PM

I'll mark this one for developer attention.

#15 msaizan

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Posted 14 May 2011 - 07:02 PM

sounds like an API issue.

#16 Simon_P

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Posted 14 May 2011 - 07:22 PM

Either there is a problem with the jpg itself, or you have a problem with the upload directory, permissions etc.

#17 msaizan

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Posted 14 May 2011 - 07:32 PM

tried multiple images of various sizes - even small graphics - and i checked my media permissions - media permissions are fine. i tried to re upload the same image that is already there

#18 msaizan

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Posted 14 May 2011 - 07:39 PM

i have had no problems uploading very large graphics to small gifs until today. I was uploading fine at 4:00 am this morning. I just tried to upload the image that is already there! i do extensive work with images - I am a photo agent and editor by trade- so i have worked extensively with image uploads.

#19 msaizan

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Posted 14 May 2011 - 07:41 PM

there are two of us having the same problem. I am just trying to say that this problem just started. I have been uploading fine until today and I have not changed my media permissions.

#20 msaizan

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Posted 14 May 2011 - 07:43 PM

just saying i know how to upload a friggin image to wordpress- that's all i have been doing for the past ten years! hahahah...comic relief.