• 0
Sign in to follow this  
Followers 0

no longer able to upload feature background image

Question

Posted · Report post

I was attempting to change out the background image of one of my features - feature slider. The image doesn't upload and instead i am seeing This: -1 in the viewer where the preview image generally displays. I have had no problems uploading images for the feature b/g in the past - I have checked bandwidth and disk space - I have plenty - I have checked media permissions in settings - image conforms... i have deactivated every plugin that was installed since the last successful feature background upload. Please help - the feature slider is an important aspect of my site - and I need to be able to change out the background images frequently. (of course!) Thanks. oh and I have also tried uploading from two different computers - i get the same error message - a -1 displays in the viewer instead of an image. I also tried to upload to "add a new feature" - so it's not just about changing the background of an image that is already there - i can't upload even if i try to add a new feature.

Share this post


Link to post
Share on other sites

30 answers to this question

  • 0

Posted · Report post

You are using PlatformPro, yes? And when you look at the feature slider on your site, the images don't show there either?

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

Hi Catrina - oh sorry, yes. I am using Platform Pro Base. no i didn't look at the feature slider on the site - because i didn't want to save the page with the -1 displaying in the viewer. I am covering the Mississippi River flood at that blog - Louisiana is about to submerge in case you're reading the news - anyway, I have a ton of traffic onsite. Didn't want to lose the image that's already there. Do you want to me give it a whirl. If you're standing by I will go try it.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

oh. tell you what - i will go test it with a new feature - i'll upload and then save the page and see if there is not an image displaying in the feature slider. thanks for the help. really appreciate it.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

ok. this is very weird - i can get a successful feature b/g upload to the clone - the test blog - but i still can't upload to the working blog. Plugins are exactly the same at the test blog and at the working blog.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

Have you already tried deactivating all plugins in the working site?

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

nope i am getting a blank screen where the image should be. I can upload a feature media image successfully - just not a feature background image. this is very weird.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

A similar problem is occurring here, too: http://www.pagelines.com/forum/topic/9410 That problem and yours might be the same, but I'm not sure what's causing it. Did you upgrade recently? Which version do you have?

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

i deactivated everything non-essential - deactivated everything that's been there since the original install. i am running multi-site so i would have to deactivate sitewide activated plugins- i have something like 20 blogs - so i would be hours reconfiguring all those plugins. I have got the same plugins at every blog - it's just that alot of these have oath settings to configure - so the plugins are the same but the information is very different. i just saw where someone else in the forum wrote in about the same problem - Jordan Dowdall 0 says he can't edit the b/g image in the feature - essentially the same issue i am having

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

correction - i have deactivated everything except essential plugins that have been there since the original install.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

1.3.1 - no recent upgrade. was able to successfully upload just yesterday. the issue just started today.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

Are you able to upload the image using the wordpress media manager? Platform uses the same api for images.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

that was a very good question to ask Simon. Nope. can't upload an image to the media manager either. It's giving me a ".jpg has failed to upload due to an error".

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

I'll mark this one for developer attention.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

sounds like an API issue.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

Either there is a problem with the jpg itself, or you have a problem with the upload directory, permissions etc.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

tried multiple images of various sizes - even small graphics - and i checked my media permissions - media permissions are fine. i tried to re upload the same image that is already there

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

i have had no problems uploading very large graphics to small gifs until today. I was uploading fine at 4:00 am this morning. I just tried to upload the image that is already there! i do extensive work with images - I am a photo agent and editor by trade- so i have worked extensively with image uploads.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

there are two of us having the same problem. I am just trying to say that this problem just started. I have been uploading fine until today and I have not changed my media permissions.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

just saying i know how to upload a friggin image to wordpress- that's all i have been doing for the past ten years! hahahah...comic relief.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

and Houston..we gotta problem. help.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

Just saying Margaret, if the WordPress Media uploader fails so will the Platform one, they use the same backend. Its either WordPress at fault or something has changed on your server.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

sorry to be pesty Simon. i know it's gotta tough with all of us hollering for help. anyway, it's been a rough day in Louisiana. The whole region is about to flood.ok so - we're in accord - it's either WP at fault or something changed on my server - but there are two of us having the same issue - hmmm...wonder if Jordan is at hostgator. that's where i am. could it be a hostgator issue? and if something has changed on my server what might that be? I did extend my bandwidth right before i went to upload but for the whole site - the whole domain. and the issue seems to be at this one blog - upload went fine on the template blog. come to mention it though - i should go and test out each blog.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

but i am ruling out that it's an issue with the jpg. the images i am working with are pro level - the photog set the compressions correctly. he's ace.

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

Please can you send me the image simon@pagelines.com

Share this post


Link to post
Share on other sites
  • 0

Posted · Report post

i sent the image to you Simon - it's not the only image i tried though - tried different sizes and compressions. that would be great though it it were just an issue with the jpeg. that would be an easy one to solve. Thanks for all your help with this.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0